Folder AVG Forums » AVG 2013 » AVG 2013 » [SOLVED] AVG 2013 Not Scanning
November 27, 2012 21:17 Re: AVG 2013 Not Scanning #221022
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alexengineer

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Join Date: 16.11.2012
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1. Scheduled scan did not run. I set the time so it would start while I watched and it didn't do it. Still get 2 second scan with no files reviewed. It appears to update. I think I'm on the free AVG on this XP PC. (paid version on #2 PC)

2. I used the Control Panel 'uninstall' method. I'll try again once I get that computer back up and running. I'm waiting for my restore disc to be delivered. Had to order one. PC crashed before I made the new PC backup.

Thx



December 2, 2012 13:57 Re: AVG 2013 Not Scanning #221212
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doug102645

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I am running Windows XP SP3. I recently installed version 2793 and it does not manually scan. I downloaded the Diag tool and it installs strangely and cannot find where it unpacked the components. After searching for it, I was able to start AVG_Diag.exe, but is always fails. See the attached. Can you offer any suggestions?
December 4, 2012 23:01 Re: AVG 2013 Not Scanning #221285
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amk3rd

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ok Ive been experiencing the same prb all on this link has. I want to thank you for the info that the scheduled scan works. I have finally been able run a scan. I have two comp. using this software. both were paid subscripts with no problems until the scripts expired and I downloaded the free version. (both 2013, paid and free) My lap top running win7 No problems at all making the transition, all works as it should. My desk top, running XP SP3, that is another story. I thought I had a real problem downloaded from the internet. I ran RKILL in safe mode and then ran Malwarebytes, See tools, uniblue, spybot search and destroy, to make sure it wasnt something I downloaded. there was nothing there. I contacted tech support and they sent me the same email with the link to gather the logs and send them back to avg for scrutiny. I have uninstalled and installed several times. I even went with a competitors program, just to see what they picked up. that one really slowed me down. Still havent heard from avg on what they have found in response to the email. But I am getting calls from their sales staff "wanting to help me make it easier to renew my subscriptions" Not until this glich is sorted out.
thanks for all the input on this thread, i was at wits end. now settled with the schedule option and will wait. thinking

Arthur
December 6, 2012 22:47 Re: AVG 2013 Not Scanning #221389
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alfienoakes63

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Join Date: 19.11.2012
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still waiting..

Are we expected to wait with no forecast or news of any progress on this issue?

Can I suggest those affected are at least offered an extension to their subscription when the issue is resolved?

I know the scheduled scan works but we can't be expected to pay for a full product that doesn't work as intended. I'm starting to lose faith in AVG and may start looking elsewhere.
December 8, 2012 16:43 Re: AVG 2013 Not Scanning #221445
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jsb2b

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alfienoakes63 wrote
still waiting..

Are we expected to wait with no forecast or news of any progress on this issue?

Can I suggest those affected are at least offered an extension to their subscription when the issue is resolved?

I know the scheduled scan works but we can't be expected to pay for a full product that doesn't work as intended. I'm starting to lose faith in AVG and may start looking elsewhere.

Read: http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=221252#post_221252
December 8, 2012 17:38 Re: AVG 2013 Not Scanning #221446
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alfienoakes63

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Thanks, that link says:-
"I would like to inform you that issue is fixed and will be released in following cumulative update (build 2857 and higher)."

...but no instructions / link as to where to get that from. I've updated in the program but still the same.

And no reply to my email of 7 Nov when I sent my log files. Lack of communication there. Please AVG more explicit information, thanks.
December 8, 2012 18:12 Re: AVG 2013 Not Scanning #221448
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BIG AL 43

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alfienoakes63 wrote
"I would like to inform you that issue is fixed and will be released in following cumulative update (build 2857 and higher)."...but no instructions / link as to where to get that from. I've updated in the program but still the same

Please check your present version?.. I don't think that you'll be anywhere near to version 2857 which hasn't been released yet!


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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December 8, 2012 22:13 Re: AVG 2013 Not Scanning #221450
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alfienoakes63

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I'm on version 2013.0.2793

Are we saying when it gets to 2857 it will work?

Do I need to uninstall / re-download or will everything happen automatically?

How long before we get there?

December 9, 2012 19:34 Re: AVG 2013 Not Scanning #221467
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BIG AL 43

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@ alfienoakes63

Latest version 2805 has been released today (9th Dec 2012).


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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December 10, 2012 08:11 Re: AVG 2013 Not Scanning #221486
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Pokornyz

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Hello all,

Please note that AVG build 2860 (which should include fix to this issue) is already released to our Beta program.

Thank you



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