We have a monitoring agent that should be able to query the version of virus definitions for AVG, but is failing to communicate with the AVG software and therefore claiming that AVG has not been updated when it has.
The environment is:
Windows 2003 Standard Edition SP2
AVG Internet Security Business Edition (2012.0.2221)
Virus database version 2634/5437 (04 December 2012, 19:34)
The agent software (GFI MaxRemote) queries AVG by loading F:\Program Files\AVG\AVG2012\avgapix.dll. According to GFI the .dll is being loaded correctly, but is failing to communicate with AVG.
To be clear - this is NOT an updating fault. The monitoring software falsely flags the server as a failed update every day, but in fact AVG is updating correctly. GFI support have asked me to raise the issue with AVG support.
The monitoring agent queries the AV software and compares that to the history of updates to determine whether it is up to date or not. As the agent cannot determine the version, it fails the update check:
Site: Aylesbury, SERVER01
The test Antivirus Update Check - Grisoft AVG failed.
Additional information :
Error detail :
Please see attached JPG for further details.
Yes, I became aware recently that AVG isn't updating itself correctly. If I prompt an update manually then it does update. It's set to check for updates every 4 hours (default?), but I was less concerned about that as I assume it will be relatively simple to correct. :wink:
Result of command line:
C:\>"F:\Program Files\avg\AVG2012\avgscanx.exe" /scan=nul
AVG 2012 Anti-Virus command line scanner
Copyright (c) 1992 - 2012 AVG Technologies
Program version 2012.0.2221, engine 2012.0.2634
Virus Database: Version 2634/5437 2012-12-04
Thank you for the logs, unfortunately we could not identify the cause of the issue. Would you mind generating a different log for us as follows:
- Save the attached file attached to this post (psw is your login address)
- Copy the 'cfg' file to 'C:\Documents and Settings\All Users\Application Data\AVG2012\log'
- Induce the issue with GFI so some information is captured to the log
- There should be some 'avgapi*.*' files created in the log folder
Please add all these files to a zip file and either attach to your reply if under 2mb or upload to our FTP Server and inform us of the filename.
AVG2012 has been installed for the last 2-3 months. Prior to that AVG has been installed since around 2010. The GFI monitoring has only recently been installed, which is when the issue became apparent.
The server can update from the Admin Server (itself) or from the AVG servers (internet).
According to the log we received the AVG api package is not installed. This should be downloaded and installed after something tries to access the api