Folder AVG Forums » Other AVG products » PC Tuneup » Tray Icon Missing
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November 2, 2012 17:28 Tray Icon Missing #219767
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njjun

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Hi all,

After a recent reboot I noticed that the PC Tuneup tray notification icon has disappeared. I can run the program manually, but it seems I am unable to run live optimization or turbo mode. Does anyone know how I can fix this?

Thanks in advance,

Nathan

November 8, 2012 14:13 Re: Tray Icon Missing #220070
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njjun

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Hello??..

Anyone out there?
November 19, 2012 12:57 Re: Tray Icon Missing #220643
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Pokornyz

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Hello njjun,

In order to analyze your issue please provide us with MSInfo output.

Thank you



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November 19, 2012 15:23 Re: Tray Icon Missing #220659
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njjun

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Please see attachment.
November 26, 2012 15:33 Re: Tray Icon Missing #220952
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njjun

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Please see the msinfo file I posted below.

Pokornyz wrote
Hello njjun,

In order to analyze your issue please provide us with MSInfo output.

Thank you



December 5, 2012 14:47 Re: Tray Icon Missing #221308
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_malchys_

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Hi Nathan,

It seems that all AVG PC TuneUp processes are running fine. It is possible that settings were changed. Please check AVG PC TuneUp -> Settings -> Notification area icon that the Always value is selected.

Let me know the results.

Thanks.



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December 5, 2012 16:01 Re: Tray Icon Missing #221315
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njjun

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_malchys_ wrote
Hi Nathan,

It seems that all AVG PC TuneUp processes are running fine. It is possible that settings were changed. Please check AVG PC TuneUp -> Settings -> Notification area icon that the Always value is selected.

Let me know the results.

Thanks.




Hi malchys,

Thanks for your help. I have since done a complete uninstall/reinstall and the problem remains, even with Notification Area Icon set to 'Always.'

I am attaching a new copy of MSINFO (made since reinstall) on the off-chance that it will prove helpful to you.
December 6, 2012 14:16 Re: Tray Icon Missing #221365
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_malchys_

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Hi njjun,

I've passed the provided information to product specialists. You will be contacted on your registered e-mail address with further information.

Thanks.



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February 18, 2013 18:39 Re: Tray Icon Missing #224801
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njjun

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Tray icon still missing..

I posted on this forum several months ago regarding the sudden disappearance of the AVG PC Tuneup tray icon. The mods very helpfully referred me to AVG Customer Service, who have consistently failed to provide me with assistance. Different personnel keep giving me the same ineffective suggestions again and again!

I have tried doing a complete reinstall of PCT with Revo Uninstaller several times, and I have manually removed registry entries and files that Revo misses. Every single time the program loads the same way--i.e., without the tray icon, and seemingly without live optimization. I even purchased a new license thinking that might work. It didn't!

Does anyone have any idea why this might be happening? How exactly does PCT load into memory? What processes are supposed to be running when PCT is idling in the system tray (my computer only shows TuneUpUtilities32.svc)? How are these processes loaded? Is it by means of a startup program, like avgui.exe? What registry keys are responsible for loading AVG on bootup??

Any help will be greatly appreciated. I'm $40 poorer and at my wit's end.

Nathan

February 21, 2013 12:56 Re: Tray Icon Missing #224959
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_malchys_

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Hi Nathan,

We are sorry for this experience. Should I start the refund process for the latest PC TuneUp purchase?

I recommend following this article and checking incorrect values for the TuneUpUtilitiesApp32.exe; TuneUpUtilitiesApp64.exe; TuneUpUtilitiesService32.exe; TuneUpUtilitiesService64.exe keys. What is the situation now?

Thanks.

KW: AVG#0006564343


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