| December 5, 2012 22:38 |
AVG 2012 & Microsoft XP - BSOD
#221340
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crazee85
Novice
Join Date: 5.12.2012
Posts: 1
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Hi,
My desktop (Windows XP Professional) at work has AVG Anti-Virus Business Edition 2012 installed.
Since few weeks, it has started giving blue screen error whenever the AVG scan is run... I have analyzed the MiniDump files and it lists avgcsrvx.exe as the culprit... Any solution???
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* *
* Bugcheck Analysis *
* *
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BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00000cd4, (reserved)
Arg3: f7d7a530, Memory contents of the pool block
Arg4: 00690042, Address of the block of pool being deallocated
Debugging Details:
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BUGCHECK_STR: 0xc2_7
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
PROCESS_NAME: avgcsrvx.exe
LAST_CONTROL_TRANSFER: from 8054b583 to 804f9f9f
STACK_TEXT:
a4f58bec 8054b583 000000c2 00000007 00000cd4 nt!KeBugCheckEx+0x1b
a4f58c3c 80634521 00690042 00000000 e36d6e68 nt!ExFreePoolWithTag+0x2a3
a4f58c58 80634b63 e4a51fa8 e36d6e68 e102aedc nt!CmpCleanUpKcbValueCache+0x3d
a4f58c6c 8063d224 e4a51fa8 e1037008 8063d340 nt!CmpCleanUpKcbCacheWithLock+0x19
a4f58c78 8063d340 a4f58c8c 80634c68 e36d6e68 nt!CmpGetDelayedCloseIndex+0x16
a4f58c80 80634c68 e36d6e68 a4f58c98 806350aa nt!CmpAddToDelayedClose+0xa
a4f58c8c 806350aa e36d6e68 a4f58cb0 80637b3c nt!CmpDereferenceKeyControlBlockWithLock+0x48
a4f58c98 80637b3c e36d6e68 00000000 e4d295c8 nt!CmpDereferenceKeyControlBlock+0x12
a4f58cb0 805bb4b2 e4d295e0 00000000 e4d295c8 nt!CmpDeleteKeyObject+0x92
a4f58ccc 8052674e e4d295e0 00000000 00000208 nt!ObpRemoveObjectRoutine+0xe0
a4f58ce4 805bc387 88e2aa88 e66347c8 88848da0 nt!ObfDereferenceObject+0x4c
a4f58cfc 805bc41d e66347c8 e4d295e0 00000208 nt!ObpCloseHandleTableEntry+0x155
a4f58d44 805bc555 00000208 00000001 00000000 nt!ObpCloseHandle+0x87
a4f58d58 805416cc 00000208 07a6dfb8 7c90e514 nt!NtClose+0x1d
a4f58d58 7c90e514 00000208 07a6dfb8 7c90e514 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
07a6dfb8 00000000 00000000 00000000 00000000 0x7c90e514
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!ExFreePoolWithTag+2a3
8054b583 8b45f8 mov eax,dword ptr [ebp-8]
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!ExFreePoolWithTag+2a3
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 503385d0
FAILURE_BUCKET_ID: 0xc2_7_nt!ExFreePoolWithTag+2a3
BUCKET_ID: 0xc2_7_nt!ExFreePoolWithTag+2a3
Followup: MachineOwner
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