First and foremost I'd like to congrats AVG team for making such an excellent mobile antivirus program. And on top of that, it's (almost completely) free. Nothing but kind words!

I'm writing this in order to clear some things. I'm trying to figure it out if it's a bug or am I having some troubles using this application.
I'm addressing of course the SMS lock option.

In the AVG antivirus free aplication, under:
Anti theft --> How to use anti theft there's a mini tutorial on how to lock mobile phone using SMS messages.

Supposedly, if I send the "LockMyPhone [predefined password]" from some other phone to mine, it should lock my phone. However, unfortunately, it does not.
It does, however, lock the phone via the web portal where I've registered. But I have to be online for that.

Anyways, I'm just trying to understand how this "LockMyPhone" function works.

Thanks in advance and keep up the good work!

Hello AVG-superuser,

Unfortunately "LockMyPhone" function is working only if your phone is connected to Internet.

Thank you

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AVG Team
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SMS Lock function not working..

What do you mean by "function is working only if your phone is connected to Internet" ?
Does this mean the lock function only works via the web portal?

I can get the Scream function to work via SMS but the Lock, Unlock and Locate don't seem to work via SMS.

Hi trs12,

You can lock your device via SMS from any other phone but your device has to be connected to the internet.

Is your device connected to the internet while trying the Lock and Locate features?

I recommend contacting AVG Mobilation support directly through your device (AVG program -> Menu -> Help -> Contact Us form).

Thanks.

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AVG Team
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I have the same problem. The sms cannot lock my phone and also the website cannot lock. I tested in both ways. My phone is HTC incredibleS.

Hi songfast,

It seems that there is something specific on you device and it should be reported to AVG for Android specialists. I recommend following my previous post and contacting them directly through the app.

Thanks.

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AVG Team
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