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November 18, 2012 07:42 Exceptions Do Not Work #220575
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Du100

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Join Date: 9.11.2010
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Hi.

I wrote a simple program for checking if there is new updates on web server, and if there is download it.
AVG think, that my programm infected.

There are several copies of that program, that checking updates on different servers. I added in exceptions a directory, that contains all that updates, and programs for updates, But AVG IS no matter thinks that it's a virus, and asking me what should I do with that. It's ok for me always say Allow for AVG, but I use windows scheduler to run every copy of my program every hour.

My question is: why AVG ignore exception directory, and asking me every time, when program starts?
November 18, 2012 09:45 Re: Exceptions Do Not Work #220577
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will_h

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Hi Du100,

please provide us with a screenshot of the detection (when AVG thinks its infected) and screenshot of Exceptions list.
Also provide us with AVG log files.

Thank you

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November 18, 2012 17:44 Re: Exceptions Do Not Work #220590
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Du100

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Just came home, and saw that AVG deleted my programm (when windows sheduler started it) without asking me.
November 18, 2012 19:36 Re: Exceptions Do Not Work #220597
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will_h

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Du100 wrote
Just came home, and saw that AVG deleted my programm (when windows sheduler started it) without asking me.

Please provide us with all AVG log files. please use the AVG's utility.

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November 19, 2012 03:52 Re: Exceptions Do Not Work #220611
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Du100

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P.S. On my Russian Windows XP AVG Uploader created folder "desktop" in my profile folder. But in Russian version desktop calls "Рабочий стол".
November 19, 2012 07:59 Re: Exceptions Do Not Work #220618
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will_h

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Again, please provide us with AVG log files not install logs.

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November 21, 2012 03:48 Re: Exceptions Do Not Work #220736
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Du100

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I don't know why, but "Include AVG logs, configuration and dump files" tick is inactive.
avg.jpg
November 21, 2012 08:23 Re: Exceptions Do Not Work #220743
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jirka82

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Join Date: 19.6.2009
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Hi Du100,

We found a bug in the uploader tool which prevents uploading AVG 2013 log files even though these are present. We'll fix the utility and provide a new version as soon as possible. Then, we will ask you to upload the log files once again.

We are sorry for the inconvenience.



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December 3, 2012 12:26 Re: Exceptions Do Not Work #221230
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jirka82

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Hi Du100,

We're sorry but it seems that fixing the uploader utility will require more time. Please feel free to use this utility instead. Kindly include a link to this discussion thread (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=220575#post_220575) with a short description of the issue. The troubleshooting will continue via e-mail.

Thank you for your patience.



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