Hi.

I wrote a simple program for checking if there is new updates on web server, and if there is download it.
AVG think, that my programm infected.

There are several copies of that program, that checking updates on different servers. I added in exceptions a directory, that contains all that updates, and programs for updates, But AVG IS no matter thinks that it's a virus, and asking me what should I do with that. It's ok for me always say Allow for AVG, but I use windows scheduler to run every copy of my program every hour.

My question is: why AVG ignore exception directory, and asking me every time, when program starts?

Hi Du100,

please provide us with a screenshot of the detection (when AVG thinks its infected) and screenshot of Exceptions list.
Also provide us with AVG log files.

Thank you

___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Just came home, and saw that AVG deleted my programm (when windows sheduler started it) without asking me.

Please provide us with all AVG log files. please use the AVG's utility.

___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

P.S. On my Russian Windows XP AVG Uploader created folder "desktop" in my profile folder. But in Russian version desktop calls "Рабочий стол".

Again, please provide us with AVG log files not install logs.

___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

I don't know why, but "Include AVG logs, configuration and dump files" tick is inactive.

Hi Du100,

We found a bug in the uploader tool which prevents uploading AVG 2013 log files even though these are present. We'll fix the utility and provide a new version as soon as possible. Then, we will ask you to upload the log files once again.

We are sorry for the inconvenience.

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Hi Du100,

We're sorry but it seems that fixing the uploader utility will require more time. Please feel free to use this utility instead. Kindly include a link to this discussion thread (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=220575#post_220575) with a short description of the issue. The troubleshooting will continue via e-mail.

Thank you for your patience.

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AVG Team
How-To articles | FAQ | Free Support
We Protect Us

Computer not working? Laptop slowing down?
Let our AVG TechBuddy expert remotely fix it for you.
Find out more (US & Canada)