Hello
We have several AVG SMB 2012 clients which have an outdated license key. We've got a new license key, but I cannot find a way to update the client directly as this information is read only.

I'm also having problem changing the AVG remote admin server address on the same clients.

I've tried searching the registry and the program folder files for this information without success.

Is it possible to change this information on the clients so we don't need to uninstall / reinstall this quite large software package?

Kind regards
Inge Skuseth

Hi IngeSqz,

Please find a tool attached that can either be run locally or via login script to reactivate the AVG licence. Edit the '.bat' file and enter your AVG licence after the = sign:

avgsetlicx.exe /set=****-*****

The password for the attached file is your login address. Keep the .bat and .exe file in the same folder and run the bat file to update the licence number.

The remote administration server address is not stored in the registry. Some possible workarounds for this:

1 - On any machine delete the following 2 files:

XP - C:\Documents and Settings\All Users\Application Data\AVG2012\cfg\
Vista\7 - C:\Program Data\AVG2012\cfg\

- Delete the ‘admin.cfg’ and the ‘krnl.cfg’ files
- Open AVG (Remote Admin settings are no longer greyed out) > Enter the right credentials and save the changes
- Copy the saved admin and krnl cfg files across to all the machines via login script

Or 2:

- Use some DNS trickery to map the old admin name or IP that is currently in AVG to the new admin name\IP. Eg: add line to hosts file mapping new IP address to the old Server Name.

Or 3:

Rename an existing machine on the network to the old Admin Server machine’s name and install an Admin Console on this machine > Change the ‘Shared Settings > Remote Administration’ to the correct location > Synch the settings.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg

Great!

Thanks for good answer Michael.

Inge

Same problem..

have the same problem.
Can i have the file too?

thanks

Hi mic72,

No problem. Can you confirm which version of AVG you using?

Thanks.
David Phillips
AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg

Same issue here. How do I get the file? We are running Business 2012.
Thanks,
Kathy

Hi Kathy,

Please find the tool attached, the password is you login email address.

Edit the '.bat' file and enter your AVG licence after the = sign:

avgsetlicx.exe /set=****-*****

Keep the .bat and .exe file in the same folder and run the bat file to update the licence number.


David Phillips
AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg

Hi guys, I have the business ed. also and I'm having the same issue... can I have the password for the rar file?

thanks

Jason

Hi Rjdoors,

Sure, no problem. Are you running AVG 2012?

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg

Hi Michael

thanks for getting back to me.

Yes I upgraded to AVG2012 from 2011.

In the admin settings of the console, I cannot change the License and the License type shows expired. The button change is greyed out!

As such my admin console is 2012 but my AVG on that server is still 2011.