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November 12, 2012 15:09 Connection To The Update Server Has Failed #220260
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paul771

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Hi, I have been getting the message "Connection to the update server has failed" coming up since Friday when trying to update. It gets to around 39% before the message comes up each time. I use AVG 2013 Free edition and the updates have worked ok up until now for this version, although I should note that I have had this exact problem before with AVG 2012. Have included your required compressed avgupd.log files here but there are no avgupdm.log files on my comp.

I use the following:

Windows 7 64 bit Home Premium. Service pack 1

Windows firewall which is already set to allow AVG to run. I tried turning it off just in case before updating but that didn't work either.

16mb broadband via True Internet (Thailand)

Any help to resolve this would be much appreciated :smile:
November 12, 2012 17:58 Re: Connection To The Update Server Has Failed #220271
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BIG AL 43

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paul771 wrote
although I should note that I have had this exact problem before with AVG 2012

Also at that time did you take note of FAQ #4395.


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November 12, 2012 18:23 Re: Connection To The Update Server Has Failed #220272
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paul771

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BIG AL 43 wrote
paul771 wrote
although I should note that I have had this exact problem before with AVG 2012

Also at that time did you take note of FAQ #4395.




I have tried disabling then re enabling the connection but AVG update still stalls at 39%. My settings are set to Obtain DNS server address automatically also.
November 14, 2012 14:21 Re: Connection To The Update Server Has Failed #220350
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paul771

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BIG AL 43 wrote
paul771 wrote
although I should note that I have had this exact problem before with AVG 2012

Also at that time did you take note of FAQ #4395.




Any other ideas about this problem? My internet connection seems fine but AVG update still stalls at 39% every time. When this happened with the 2012 version I ended up switching to another antivirus program out of desperation but I prefer the speed of AVG to rival companies and would prefer to keep it if possible. Really need a fix to this issue soon though as it's useless if I can't ever update.
November 18, 2012 03:51 Re: Connection To The Update Server Has Failed #220568
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CWCman

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39% Update..

I am also having this problem. Just like you, I am located in Thailand and currently using True as an internet provider.

Has anyone found any solutions?
November 18, 2012 17:54 Re: Connection To The Update Server Has Failed #220591
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will_h

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Hi All,

please provide us with MSinfo output and Wireshark log.

Thank you

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November 18, 2012 21:20 Re: Connection To The Update Server Has Failed #220600
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Cookie74

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This is happening to me today as well. I had AVG Free 2012 so I thought maybe I should upgrade to Free 2013. Having the same problem updating the database with 2013, so that must not have been the problem...will attempt to provide the MSinfo output and Wireshark log...
November 18, 2012 22:16 Re: Connection To The Update Server Has Failed #220601
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Cookie74

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Here are my files. However, I got a message saying the capture was stopped - do I have to start over?
November 20, 2012 10:39 Re: Connection To The Update Server Has Failed #220692
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paul771

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will_h wrote
Hi All,

please provide us with MSinfo output and Wireshark log.

Thank you


Here are my msinfo and wireshark log files as you requested.
November 20, 2012 13:13 Re: Connection To The Update Server Has Failed #220704
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annarch

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I have the same problem. Impossible to update. The AVG free 2013 is also causing problems with my outlook express program, freezing it regularly.
Please Help.
Annarch
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