AVG requesting system restart repeatedly
AVG users reported that AVG is requesting restart repeatedly after completing the AVG update process. This issue is likely caused by certain update files could not been renamed for some reason.
Please proceed as follows to rectify the situation:
1. Navigate to the following folder (some files and folders are
hidden by default operating system configuration):
C:\ProgramData\avg<VERSION>\cfg\
…or (if using Windows XP):
C:\Documents and Settings\All Users\Application Data\avg<VERSION>\cfg\
2. Verify that the
updatecomps.cfg.prepare or
updatecomps.bak file is present in this folder.
3. Delete the
updatecomps.cfg file.
4. Rename the
updatecomps.cfg.prepare or
updatecomps.bak to
updatecomps.cfg.
We recommend performing the
complete AVG reinstallation if the issue is not rectified. Please
contact AVG customer care experts should you need further assistance.
Activation of new AVG PC TuneUp
AVG PC TuneUp 2013 uses new format of the license number therefore cannot be activated with AVG PC TuneUp 2012 license number. It is necessary to generate compatible license number which can be used for activation. Please visit the
AVG upgrade page to generate license number or go to
FAQ 3881 for more details. You may contact
Sales department or
AVG Customer Care experts if you experience any difficulties.
AVG Antivirus FREE needs to be updated
Please be informed that since September 25 we are offering upgrade to AVG 2013 Antivirus FREE from previous (AVG 2011 and 2012) versions. This easy upgrade option is available through system tray notification message (
screenshot). Please click the
Update now button to start the update process. To postpone the update click
Later. You will be reminded again in a couple of days or you may
upgrade manually. More information can be found in the
FAQ 5274. Do not hesitate
contacting AVG Customer Care experts or
AVG Forums if further assistance is needed.
Avoiding malware
Many users are asking us how to stay safe when using their computer, and how to avoid infections from all possible sources. Please find our basic recommendations in this
AVG Forums article.
Restoring changes made by AVG PC TuneUp
Few users reported that the AVG PC TuneUp made unwanted changes to their computers. We would like to inform you that your computer is protected by AVG Rescue Center which creates and manage backups of selected AVG PC TuneUp modules. It is possible to revert changes by following
FAQ 3906 or you may change backup settings in the
AVG PC TuneUp program -> Settings -> Rescue Center protection. Do not hesitate
contacting AVG Customer Care experts or
AVG Forums if further assistance is needed.
Find more interesting articles at
AVG Blogs.
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