Folder AVG Forums » Archive » Archive » AVG Home » AVG 2012 » Anti-Rootkit Causing BSOD?
October 2, 2012 07:48 Anti-Rootkit Causing BSOD? #217527
Reply with Quote | Quick Reply | Top
rlm66

Avatar

Novice
Join Date: 2.10.2012
Posts: 2
When my Windows 7 (64-bit) PC is left on overnight it sometimes gets a BSOD. The error shown is SYSTEM_SERVICE_EXCEPTION.

A tool I used to analyse this (WhoCrashed) indicated that this is probably caused by AVG Anti-Rootkit:

-----
On Tue 02/10/2012 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100212-25537-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000328E3BC, 0xFFFFF880201AFD80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Tue 02/10/2012 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: avgrkx64.sys (avgrkx64+0x402F)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000328E3BC, 0xFFFFF880201AFD80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\avgrkx64.sys
product: AVG Internet Security
company: AVG Technologies CZ, s.r.o.
description: AVG Anti-Rootkit Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: avgrkx64.sys (AVG Anti-Rootkit Driver, AVG Technologies CZ, s.r.o.).
Google query: avgrkx64.sys AVG Technologies CZ, s.r.o. SYSTEM_SERVICE_EXCEPTION
-----

Is this the case? If so, do you have a fix?

I have zipped the AVG log folder but it is 16MB - I could put it in the cloud but how do I send a link privately to the moderators?

Thanks,
Richard
October 11, 2012 06:30 Re: Anti-Rootkit Causing BSOD? #218192
Reply with Quote | Quick Reply | Top
rlm66

Avatar

Novice
Join Date: 2.10.2012
Posts: 2
I thought this was the place to get help from AVG or other knowledgeable users on serious problems with AVG software. I'm obviously mistaken, and assume that AVG have no real interest in support.

Ah well, there goes another customer when my subscription expires...

Richard :angry:
October 11, 2012 10:28 Re: Anti-Rootkit Causing BSOD? #218210
Reply with Quote | Quick Reply | Top
Pokornyz

Avatar

Administrator
Join Date: 29.11.2010
Posts: 8245
Hello rlm66,

For help on your issue please refer to this article to completely uninstall AVG 2012 and install AVG 2013.

Thank you



AVG Team
How-To articles | FAQ | Free Support