Folder AVG Forums » AVG 2013 » AVG 2013 » Installation » Uninstall/Install Issues
September 13, 2012 10:17 Uninstall/Install Issues #216363
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loungehake

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Join Date: 20.4.2012
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DISGRACEFUL..

AVG 2013 uninstaller program (AVG2013_Remover_en.exe) crashes and the built in uninstaller hangs. AVG 2012 won't install because it finds a later version installed. This won't uninstall because of the 2013 uninstall issues.

AVG 2012 was sweet. It worked really well. AVG 2013 should be relegated to an early beta.

The worst aspect of this is that my system has been messed up. Glad I didn't shell out money on this.

angry
September 15, 2012 22:37 Re: Uninstall/Install Issues #216510
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BruceAJohnson

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Join Date: 5.9.2011
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Wait a month, and then things will be fixed.

.
» If at first you succeed, try to hide your astonishment.
~
Bruce A. Johnson in Hardisty, Alberta, Canada
September 18, 2012 08:47 Re: Uninstall/Install Issues #216639
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Pokornyz

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Join Date: 29.11.2010
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Hello loungehake,

For help on your issue please refer to this article to completely uninstall AVG 2012 and install AVG 2013.

Thank you



AVG Team
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September 26, 2012 19:30 Re: Uninstall/Install Issues #217202
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loungehake

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More comments..

Thanks for that but AVG 2012 has no problem being uninstalled. The difficulty arises with AVG 2013.

The AVG 2012 uninstaller program works perfectly. The AVG 2013 uninstaller program crashes and does so on all my systems.
October 3, 2012 05:27 Re: Uninstall/Install Issues #217615
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Stevo57

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I am having the same exact problem. Its giving me the following message when trying to install avg 2013... "Prepare driver installation failed. Error Code: 0xC0070643"
October 3, 2012 14:04 Re: Uninstall/Install Issues #217639
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Pokornyz

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Hello loungehake,

If AVG Remover (32bit/64bit) 2013 is still crashing on your pc please provide us with Msinfo output and process crash dump (Post-Mortem).

@Stevo57
In order to analyze provide us with needed informations.

Thank you



AVG Team
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November 16, 2012 07:50 Re: Uninstall/Install Issues #220464
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fjdksfkjds

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Join Date: 16.11.2012
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Same problem..

After installing and having the updater fail over and over I decide to uninstall.

It tells me its already been uninstalled, even though its still running on my system and i just rebooted and it opened itself (and of course you can't close it not even with kill task in task manager).

Unfortunately the thing has already wrecked my system so bad its running slow as molasses. So making it even harder to try to remove it. At this point I'm wishing I had shelled out the 50 bucks for norton.

AVG 2013 should be added to the list of definitions as a high threat virus.
November 17, 2012 09:48 Re: Uninstall/Install Issues #220519
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Pokornyz

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Hello fjdksfkjds,

For help you can try using AVG Remover in Windows safe mode.

Thank you



AVG Team
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