August 23, 2012 08:21 Can't Uninstall AVG #214994
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jacintat

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Join Date: 23.8.2012
Posts: 2
hi,

I'm trying to uninstall AVG 2011, but when I try, it comes up with an error. The error code is 0xE001d02B (AVG product not installed, uninstallation request ignored). But trust me, the product is install and won't go away.

I followed the instructions on the http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=110317 uninstall thread, but there doesn't seem to be a AVG Remover 2011 (32 bit & 64 bit version) on the http://www.avg.com/ww-en/utilities page.

Can someone help me with this please?

Thanks

August 23, 2012 14:21 Re: Can't Uninstall AVG #215036
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jirka82

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Join Date: 19.6.2009
Posts: 3892
Hi jacintat,

Please use AVG Remover 2012. It will remove AVG 2011 remnants too. Make sure to use the proper version 32/64-bit depending on your operating system architecture.

Please let us know if you need more information.



AVG Team
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August 23, 2012 21:46 Re: Can't Uninstall AVG #215072
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jacintat

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Join Date: 23.8.2012
Posts: 2
done..

Ok, I've used it. When I restarted, AVG is still sitting in my system tray. When I open it, it says there are no active components. It's not the remnants that are just there. The whole thing is. There's something like 115 files in the directory. I didn't want to manually delete them in case that screwed something up. Is just whatever file tells the uninstaller the thing is there... isn't.

Not sure what is going on frankly.
August 24, 2012 13:19 Re: Can't Uninstall AVG #215112
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_malchys_

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Join Date: 2.5.2012
Posts: 1875
Hello jacintat,

Please Restart Windows In Safe Mode and Run as administrator the AVG Remover utility.

What is the situation now?

We would like to request the avgremover.log, Msinfo Output and System Event Logs if the issue persists.

Thank you.



AVG Team
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