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July 10, 2012 17:36 [SOLVED] Update Failed: General Error #212041
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kbr42

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Join Date: 10.7.2012
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Hi there,

I've been trying to update my AVG Free 2011 virus definition since July 1 and its keeps failing with and Update Failed: General Error. I've looked through the log and nothing jumps out at me at to why it's failing. I'm attaching the avgupd.log

Any help would be great.

Thanks
July 10, 2012 18:50 Re: Update Failed: General Error #212047
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BIG AL 43

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@ kbr42

In order to analyze your issue please also provide the MSinfo output.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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July 11, 2012 15:55 Re: Update Failed: General Error #212130
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kbr42

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Sorry I missed that here's the file. Thanks very much.
July 13, 2012 11:12 Re: Update Failed: General Error #212311
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_malchys_

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Hello kbr42,

We would like to inform you that this issue is covered in the AVG update capability broken after update (July) section of the Weekly Overview: 29/2012.

Please provide us with the AVG Update Log files and MSinfo output in case that the issue persists after applying the registry fix.

Thank you.



AVG Team
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July 15, 2012 12:01 Update Failed: General Error #212423
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kbr42

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Hi There,

Ran the registry fix and the issue still persists. Here are the files you requested. Thank you for your help.

KBR
July 19, 2012 12:25 Re: Update Failed: General Error #212863
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Pokornyz

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Hello kbr42,

Please refer to the following article for help on your issue:

AVG 2012 (incl. Previous Versions) Uninstall / Re-Install Instructions.

Thank you.



AVG Team
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July 19, 2012 22:55 Re: Update Failed: General Error #212899
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kbr42

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Reinstalling AVG 2012 seemed to have fixed the issue. Thank you very much for your support.

Cheers,
July 20, 2012 08:45 Re: Update Failed: General Error #212921
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_malchys_

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Hello kbr42,

We are glad that the issue is resolved now. Do not hesitate to contact us again if we can be of further assistance.

Thank you.



AVG Team
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