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July 10, 2012 10:27 AVG 2012 Will Not Update.. General Error #211984
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Mikey Dollars

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Join Date: 10.7.2012
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My free edition 2012 will not update.I ran reset access avg 2012 with no joy.
Attached is screen shot of message,can you help please
July 10, 2012 11:11 Re: AVG 2012 Will Not Update.. General Error #211990
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BIG AL 43

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@ Mikey Dollars

In order to analyze your issue please provide the update log files and MSinfo output.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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July 10, 2012 15:48 Re: AVG 2012 Will Not Update.. General Error #212025
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jlkassebaum

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I've got the same problem..

Here are my files.

In the AVG main screen Overview, it tells me that for Anti-Virus, the database is outdated.

When I select to "Fix", I get a near immediate "general error", with no further information.
July 10, 2012 15:50 Re: AVG 2012 Will Not Update.. General Error #212026
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Mikey Dollars

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BIG AL 43 wrote
@ Mikey Dollars

In order to analyze your issue please provide the update log files and MSinfo output.




I have no .log files in that folder.
I have avg
July 10, 2012 16:06 Re: AVG 2012 Will Not Update.. General Error #212027
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BIG AL 43

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Mikey Dollars wrote
I have no .log files in that folder

First, make sure that your operating system is configured to display hidden files and folders.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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July 11, 2012 09:54 Re: AVG 2012 Will Not Update.. General Error #212081
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Mikey Dollars

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BIG AL 43 wrote
Mikey Dollars wrote
I have no .log files in that folder

First, make sure that your operating system is configured to display hidden files and folders.




I have displayed hidden files and still no .log files appear
July 11, 2012 13:15 Re: AVG 2012 Will Not Update.. General Error #212105
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_malchys_

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Hello all,

@Mikey Dollars: Please follow the How To Troubleshoot Unspecified Error Reported By AVG, How To Gather All AVG Log Files and the How To Create An Msinfo Output to provide us with more information regarding this issue.

@jlkassebaum: This issue seems to be caused by a corrupted configuration. Please re-install AVG completely to resolve this issue. We would like to request fresh Msinfo Output and AVG Update Log files for closer analysis if the issue persists.

Thank you.



AVG Team
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July 13, 2012 16:48 Re: AVG 2012 Will Not Update.. General Error #212345
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jlkassebaum

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Join Date: 10.7.2012
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Thank you..

I have removed all previous versions of AVG and (re)installed 2012. It looks good initially. I will let you know if I have further problems.

Thank you for your help.

July 14, 2012 22:26 Re: AVG 2012 Will Not Update.. General Error #212407
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IaMn9

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Join Date: 14.7.2012
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HELP PLeaSe!..

:undecided: help fix this problem.. Thank you very much..
July 19, 2012 11:30 Re: AVG 2012 Will Not Update.. General Error #212857
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Pokornyz

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Join Date: 29.11.2010
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Hello IaMn9,

For help on your situation please refer to Weekly Overview: 29/2012 section "AVG update capability broken after update (July)".

Thank you



AVG Team
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