For whatever reason, AVG will not initiate any scans I tell it to do. There's no indication of why it won't go. I just click "Scan Now", and the button gets grayed out for a few seconds, then lights up again and does nothing. Any attempt at specific scans also does nothing. Resident Shield, however, seems to be working fine.

Hello KewlioMZX,

This issue may indicate rootkit infection, hardware failure, software conflicts or program corruption.

Please provide us with Gmer scan results, Msinfo output and all AVG logs for further analysis.

Thank you.

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Log..

While I was waiting, I decided to try reinstalling AVG. After trying multiple times to install it -- many of those times met with an unknown failure -- I finally got it to install again, and was again met with a problem recognizing my license key, which seems to happen every time I install the thing. I end up having to re-enter my license info (which it still doesn't appear to recognize right away), restart, and then it works again, but in a crippled state. LinkScanner is not active and will refuse to activate, the update manager requests a restart for *every* update (including database files), and yes, the user-initiated scan options still do not work.

Here are the logs you asked for. I hope this issue can be resolved, because I am thoroughly annoyed, and am considering looking for a new protection solution soon.

EDIT.. By the way.. I should mention that gmer's Autorun scan came up empty, which is why it's not included.

Hello KewlioMZX,

Gmer scan results and Msinfo analysis does not indicate any infection or software conflict.

Are you entering license number which begins with IMGH7-4JK6N.... ?

Please try to re-install AVG using AVG remover tool (64bit) as described here and if the issue persists, provide us with screenshot of the AVG User Interface.

Thank you.

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AVG Team
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I am using the correct license key, and I just did a complete reinstall of AVG *with* using AVG Remover (per my previous post), and really don't feel like I need to go through the hassle again. I've pretty much been through all of this already by e-mail. For what it's worth, I can show you what my interface looks like right at this moment.

Okay, not only am I growing impatient waiting for a response, but I just restarted my computer and was greeted with this screen (at the bottom-right) that seems to imply I'm using AVG Free, despite having a valid key for Internet Security.

At this point, I'd like a fix, an explanation, or a refund.

@ KewlioMZX

You're not using AVG Free! This is just providing you with info on another product that's available with AVG http://forums.avg.com/ww-en/avg-forums?sec=theme&act=show&id=215.

Also for your info..

Your posting will no doubt be monitored by the relevant AVG Team. This Announcement post AVG's Community Team Availability is situated in the 'Information' forum area. Please bear in mind that the time is now 15:22 Sunday afternoon in Brno, Czech Rep.. Also please bear this in mind.. AVG support.. Weekends / Holidays.. Have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703 & the 2nd part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=188699#post_188699.

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AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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All right... I still kind of wish that it said something other than the exact wording "AVG Anti Virus FREE". That's rather disconcerting.

Doesn't help that I'm kinda frustrated at it... I had quietly put up with the inactive LinkScanner and broken update system for quite a while now, but was quite dismayed when I clicked on "Scan Now" and literally nothing happened...so, yeah.

Hello KewlioMZX,

Sorry for the late response, but your post got buried under others somehow.

To exclude or confirm possible hardware failure, please provide us with results of memory and hard drive health (memtest and scandisk) check.

Thank you.

---

AVG Team
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Here. Sorry for the big spot of light in the picture (my phone seems to have made a conscious decision to use flash without my telling it to), but it's pretty clear that there was no problem with the memtest.