Folder AVG Forums » Archive » Archive » AVG Free » AVG 2012 Free Edition » AVG E-mail Protection » [SOLVED] Report No. 035348
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April 20, 2012 11:47 [SOLVED] Report No. 035348 #198463
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MalcolmEnglish

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I got an email from a friend with a PDF attachment. The email was headed report no. 035348 and the attachment was entitled 035348.pdf. I opened it, it did not open and said error 14. I contacted my friend and they said that they did not send anything. I assume that it was something trying to put something into my computer, but my AVG 2012 free has not picked up anything. Am I being paranoid?
April 20, 2012 17:39 Re: Report No. 035348 #198507
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Dusan Obert

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Hello MalcolmEnglish,

Error code 14 indicates that the PDF file is corrupt and cannot be read.
To verify that the file is not infected, please provide us with it for analysis as described in How To Handle Infection Suspicion.

If the PDF file is really corrupt it will most likely not be possible to analyze it properly.

Thank you



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April 25, 2012 08:56 Re: Report No. 035348 #198981
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MalcolmEnglish

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Virus..

It was a virus. When I tried to detach it to send it AVG picked it up and put it to the vault. I hope that this means that it has not left anything in my computer.
April 25, 2012 14:54 Re: Report No. 035348 #199031
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nemethste

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Hello MalcolmEnglish,

If you want to be sure that your computer is clean, please provide us with both Gmer scan results, Msinfo output and AVG Anti-Virus scan results for further analysis.

Thank you



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April 26, 2012 09:31 Re: Report No. 035348 #199141
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MalcolmEnglish

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Scans..

Scans attached
April 26, 2012 14:21 Re: Report No. 035348 #199189
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nemethste

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Hello MalcolmEnglish,

Please provide us also with Gmer Anti-Rootkit scan (was not attached in archive) so we can point out the culprit.

Thank you.



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April 29, 2012 03:11 Re: Report No. 035348 #199603
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MalcolmEnglish

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scan..

Here is the Gmer rootkit scan. I had to use the older version of Gmer, as the first one crashed my computer.

Thanks
May 3, 2012 11:29 Re: Report No. 035348 #200237
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nemethste

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Hello MalcolmEnglish,

According to the scan result analysis it seems that your computer is infected by MBR rootkit.

In order to get rid of this kind of infection please restore master boot record in offline mode.

Right after the MBR is restored, please scan your computer with updated AVG Rescue CD to kill all remains of infection.

After all above mentioned procedures are done, please provide us with new Gmer and AVG scan results so we can confirm that your computer is clean.

You may also refer to this post by Gary Bee for more information.

Thank you.



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May 4, 2012 12:25 Re: Report No. 035348 #200447
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MalcolmEnglish

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Thanks. Tried that. How do I know if it worked?
May 7, 2012 11:07 Re: Report No. 035348 #200945
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_malchys_

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Hi MalcolmEnglish,

please provide us with fresh GMER scan results to check whether the MBR rootkit is gone or not.

Thank you.



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