Folder AVG Forums » Other topics » Virus Removal, Tools for Removing » Keep Getting Trojan Reports On Sally's Spa DL
March 28, 2012 01:01 Keep Getting Trojan Reports On Sally's Spa DL #196243
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moonwitch38

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Join Date: 28.3.2012
Posts: 3
I use AVG Free on my Windows 7. I have tried to install 4 different dls of Sally's Spa Game and i keep getting reports of a trojan, the last one is Generic9.BUJY. I have run an updated AVG scan on my whole computer every time. Could it be a false result or could there be a virus on my computer that avg is not recognizing, but only shows up when I install the game?
March 28, 2012 11:16 Re: Keep Getting Trojan Reports On Sally's Spa DL #196265
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ondraploteny

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Join Date: 27.3.2009
Posts: 6996
Hello moonwith38,

I would like to ask you to follow steps from this sticky post to report us possible false positive detection on mentioned game.

Thank you



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March 28, 2012 18:15 Re: Keep Getting Trojan Reports On Sally's Spa DL #196296
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moonwitch38

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Join Date: 28.3.2012
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Used VirusTotal and sent email..

I have tried to do what was recommended. I used VirusTotal and the outcome from it was:
eSafe Suspicious File 20090709

I also sent an email with all the info to avg, but I was unable to send the game zip. it was over the allowed 25MB limit.
I have played this game on my computer before with out any problems. I have run scans on the game's zip and on the unzipped exe with no detection. The Trojan downloader only shows when i try to open the game. I am sure it gets agravating when us novice computer people ask what you might deem a"stupid question" but that why we ask the people who are supposed to know.
Thank you.
March 29, 2012 07:13 Re: Keep Getting Trojan Reports On Sally's Spa DL #196320
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nemethste

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Join Date: 1.11.2011
Posts: 1730
Hello moonwitch38,

If you are not able attach archive to E-mail because it is too big, you may split this file into few smaller using WinRAR.

If you still will not be able to send the file via E-mail, please upload it to our FTP server, we will hand it over to our virus specialists.

Thank you.



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