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March 14, 2012 15:19 [SOLVED] General Error Update Failed #195368
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Giggsy43

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Despite reinstalling three times my AVG 2012 gives a "General error update failed" and trying to remove various files update has not worked since 10 Feb 2012. I'm running Vista SP2 64-bit and attach the log files I think you need.

Thanks
March 14, 2012 17:55 Re: General Error Update Failed #195389
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Dusan Obert

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Hello Giggsy43,

Log files lack any fresh information which could indicate that core AVG processes are not working.
Please perform all steps in full reinstallation instructions.

Install with latest installation package.

If the issue persists, provide us with fresh update log files and with MSinfo output.

Thank you
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March 15, 2012 12:13 Re: General Error Update Failed #195458
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Giggsy43

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Thanks. This has worked.

But it was very painful to remove all the AVG files from the computer even when logged in as Administrator. To get rid of some of the files/folders you have to go into task manager and stop any avg processes that are running and also turn off User Access Control otherwise they won't delete. Overall I've probably wasted 4-5 hours for £25 of anti virus software!
March 15, 2012 13:58 Re: General Error Update Failed #195462
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Pokornyz

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Hello Giggsy43,

We are happy to see that your issue is resolved

Thank you for posting back

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June 13, 2012 15:42 Re: General Error Update Failed #208291
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Giggsy43

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Stopped updating 3 weeks later..

Unfortunately the problem returned on 4 April 2012 and AVG has not been able to update since then. The log files seemed to be the same ones in AVG2012\log\ and pasted above
June 14, 2012 07:19 Re: General Error Update Failed #208427
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Pokornyz

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Hello Giggsy43,

Unfortunately we need new actual log files to analyze your issue.

Thank you



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June 14, 2012 08:14 Re: General Error Update Failed #208439
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Giggsy43

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Log files..

Files attached
June 14, 2012 11:44 Re: General Error Update Failed #208491
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Pokornyz

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Re: Log files..

Hello Giggsy43,

Unfortunately you provided us with old avgupd.log (2012-01-03) file, please provide us with new one.

Thank you



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June 14, 2012 12:30 Re: General Error Update Failed #208513
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Giggsy43

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Log files..

These are the only files in c:\programdata\avg2012\log. There is nothing more recent for these two files.
June 16, 2012 12:40 Re: General Error Update Failed #208911
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Pokornyz

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Hello Giggsy43,

Please try delete avgupd.log file, then run AVG update and gather log created after update.

Thank you



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