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December 27, 2011 22:02 Unable To Copy AVG Installation Files To The Remote Workstation! #185792
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jbarnette

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Join Date: 27.12.2011
Posts: 2
I have been struggling to find out why the Admin Console cannot copy the installation files to a particular workstation. I installed the AVG client on 20+ other workstations with no problem, but this one will not install. I have turned off the firewall, added account usernames and passwords in the accounts list of the console, made sure the accounts on the workstation have administrator permissions, checked the admin share on C$, ping, everything I can think of. I'm a network admin so I'm not completely stupid about permissions, shares, etc. Does anyone have any suggestions?

Thank you for your help.
December 28, 2011 14:38 Re: Unable To Copy AVG Installation Files To The Remote Workstation! #185867
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andyl

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Join Date: 28.4.2011
Posts: 10
Hi jbarnette,

Please check the attached document for required settings to be able to install over the network from the AVG admin console.

If all these settings are correct please provide us with the following information from the machine you cannot install on


A) What version of Microsoft Windows are you using?

B) What is the name of the file you used for installing AVG?

C) Does your user account have administrative rights on the computer? To verify this information, please see this FAQ:
http://www.avg.com/faq?num=2521

D) Please send us the AVG installation logfiles:
To send us the AVG installation logfiles:
1. Go to the folder:
Windows XP:
C:\Documents and Settings\All Users\Application Data\MFAData
Windows Vista, Windows 7:
C:\ProgramData\MFAData

2. Locate the "mfa-YYYYMMDD-HHMMSS.log" file and the "msi-YYYYMMDD-HHMMSS.log" file in the folder.
3. Attach these files to the e-mail you send us.

Please note that some folders could be hidden by default Windows settings.
To view hidden files and folders:
1. On the taskbar, click Start -> (Settings) -> Control Panel -> (Appearance and Personalization) -> Folder options.
2. Click the View tab.
3. Click "Show hidden files and folders" (the name may vary depending on the operating system).
4. Click OK.

E) Please send us an output from the MSINFO32 application:
1. On the taskbar, click Start, and then click Run (or the Start Search field).
2. Type msinfo32 and then press ENTER.
3. On the File menu, click Save, and then save the file to the Desktop.
4. Attach the saved file to the e-mail.

F) Please send us the event log files from your computer. To send us these files:

Windows 2000/XP:
1. On the taskbar, click Start, and then click Run (or the Start Search field).
2. Type eventvwr.msc and then press ENTER.
3. In the left navigational tree, click Application.
4. On the Action menu, click Save Log File As.
5. Type the appropriate file name (for example "application.evt"), and then click Save.
6. Please repeat steps 3 through 5, but this time instead of Application, click System. Save the log file as "system.evt".

Windows Vista/7:
1. On the taskbar, click Start, and then click Run (or the Start Search field).
2. Type eventvwr.msc and then press ENTER.
3. Expand the Windows Logs folder in the left navigational tree, and then click Application.
4. On the Action menu, click Save All Events As.
5. Type the appropriate file name (for example "application.evtx"), and then click Save.
6. Please repeat steps 3 through 5, but this time instead of Application, click System. Save the log file as "system.evtx".

G) Attach the answers to questions A) through C) and all requested files to the e-mail you send us:

- mfa-YYYYMMDD-HHMMSS.log
- msi-YYYYMMDD-HHMMSS.log
- the MSINFO32 output file (*.nfo)
- application.evt or application.evtx
- system.evt or system.evtx

If the files are larger than 10MB, please pack them in a .zip archive. Please see our FAQ for help with .zip archives:
http://www.avg.com/faq?num=2706

We will analyze the information and files received and provide you with further instructions on how to resolve the issue.

Thank you for your cooperation.


Andy Leivers

AVG Customer Services

http://www.avg.com



Join the AVG community!

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http://www.youtube.com/officialavg
March 13, 2012 13:17 Re: Unable To Copy AVG Installation Files To The Remote Workstation! #195288
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bjr11

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Join Date: 13.3.2012
Posts: 1
Was there an update to this ? I'm having the same problem for some of my machines. Some are fine, some won't remotely install.

Thanks.
March 13, 2012 14:02 Re: Unable To Copy AVG Installation Files To The Remote Workstation! #195294
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Optic

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Join Date: 27.10.2009
Posts: 953
Hi bjr11,

Please check the requirements for remote installation are in place as described in this FAQ:

http://www.avg.com/gb-en/faq.num-4560

If you are still having issues after checking these requirements, please let us know.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg
May 20, 2014 21:26 Re: Unable To Copy AVG Installation Files To The Remote Workstation! #243071
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JC_2013

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Join Date: 20.5.2014
Posts: 1
Hello.

I am having the same issue with the installation file not copying to the remote workstation.
Also the workstation is logged in as an Administrator.
May 21, 2014 19:00 Re: Unable To Copy AVG Installation Files To The Remote Workstation! #243097
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BIG AL 43

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Join Date: 19.6.2014
Posts: 0
@ JC_2013

Please see top of this webpage. You may not have noticed but this forum has now been virtually closed down to become 'read only'. Perhaps you may wish to also now post @ 'AVG Community' http://www.avg.com/support (Scroll Down). [Search & Post in 'Business Products']. Within that post then refer back to this posting #243071 on this AVG Forums.


AVG Forums Volunteer ModeratorAVG Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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