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March 10, 2012 20:13 Hardware Installation Error #195116
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bponeill

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I am running AVG antivirus Business 2012 across a network of 10 computers. Windows Server 2003 standard edition and a mix of XP and windows 7 pro. I have used the network installation wizard and can see the status of all the computers on the network. After disabling firewalls and other programs on the workstations all are available for installation and nine have proceeded without hitch. The tenth workstation, windows XP, appears to be installing but then shows a dialog box on the workstation screen, It has no text, just contains the image of whatever was on the screen before but is titled "Hardware Installation". The AVG installation fails, the workstation seems to be trying to install hardware.
Any help much appreciated.

March 10, 2012 20:33 Re: Hardware Installation Error #195122
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BIG AL 43

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@ bponeill

For your info....

Your posting will no doubt be monitored by the relevant AVG Team (SMB). This Announcement post http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509 now appears in the 'Information' forum area. Also please bear this in mind.. AVG support.. Weekends / Holidays.. Have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703 & the 2nd part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=188699#post_188699.


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Alan
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March 12, 2012 14:49 Re: Hardware Installation Error #195200
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Optic

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Hi bponeill,

Would it be possible to get the installation logs from the affected workstation. Please check the following location:

C:\Documents and Settings\All Users\Application Data\MFAData\log

- If the log folder exists, please add it to a zip file along with the system information and application\system event logs from the machine.

Please upload this information to our FTP Server - http://www.avg.com/gb-en/faq.num-2142#num-2142 (Follow the manual steps)

If there are no installation logs created, let us know and we can provide further instructions.

Thanks,

Michael Allen

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March 13, 2012 19:58 Re: Hardware Installation Error #195316
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bponeill

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Hi
There is no application data folder under any of the users or all users and no log files on the XP workstation. I have trawled through the 2003 server event log and can't find anything relevent to the time I was trying to install AVG

Thanks
March 14, 2012 14:12 Re: Hardware Installation Error #195359
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Optic

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Hi bponeill,

The 'Application Data' folder is a part of the Windows XP Operating system and will be there. In order to see the folder, enable hidden files and folders and shown in this FAQ - http://www.avg.com/gb-en/faq.num-2009

If the 'C:\Documents and Settings\All Users\Application Data\MFAData\logs' folder exists then send us the logs as previously requested. If this folder is not there, please do the following:

- Run the AVG installation file locally instead of remotely
- Choose 'Custom Installation' when prompted and remove any components that you do not wish to be installed
- If the installation fails click 'Save log' and send us the failed installation log along with the system\application event logs from the machine
- If the installation is successful - Goto Tools > Advanced Settings > Remote Administration and enter the Server name to get the station to synchronise with the Admin Console

Thanks,

Michael Allen

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March 27, 2012 23:14 Re: Hardware Installation Error #196235
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bponeill

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Thanks Michael

I have managed to install the AVG client manually on the workstation and use the tools and advanced settings to link it back to the AVG server.

During the installation process the workstation still displayed the hardware installation dialogue box which is a warning that the software was not trusted to work with the installed hardware. This box appeared at least 8 times during the installation but I was able to click ok when working on the workstation to allow the install to progress. When trying to install from the server using the network wizard when the hardware installation box appeared it locked up the workstation so the option of clicking ok was not available.

Still not clear why this happened on only one of my 9 XP workstations but glad to have a fix.

Brendan

April 8, 2012 00:47 Re: Hardware Installation Error #197067
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Dawgman77

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Same Issue..

I am experiencing the same issue. Only on one machine. Running XP.
April 9, 2012 13:31 Re: Hardware Installation Error #197130
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DavidPhillips

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Hi Dawgman77,

The error you are receiving probably relates to "Windows Logo Testing", this is an issue which only occurs with Windows XP. The workaround is quite simple.

Click "Start">right-click "my computer" and select "properties", click on the "hardware tab" and "diver signing". Check the box "ignore" and save the changes. The installation should now proceed if it has stalled, otherwise restart the installation.

David Phillips
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