Hello bluezircon12,

Provided file was transferred to our development.

Thank you

___________________AVG TeamHow-To articles | FAQ

Also experiencing problem..

Hi,
I'm also experiencing the problem that is discussed in this thread; AVG has recommended I quarantine outlook.exe at the same directory, which I have done.

My version of Outlook (2010) is now no longer working and AVG is prompting me saying: "Malware removal requires restart". For now I will just hibernate.

Help! Please can someone advise me on this? AVG version: 9.0.901

David Rubery

Hello davo1981,

can you please provide us with export of AVG scan result (where Outlook is detected)? As previous users have the detection related with Identity Protection component (part of AVG 2011), which is not in AVG 9.0 Free.

Or at least some screenshots of the messages to get better overview of the situation.

Thank you
___________________AVG TeamHow-To articles | FAQ

Hiya,

As requested, please find attached:
- The AVG scan result from the time the problem began (note: it DOES NOT flag the outlook file - which is why I think this may be software posing as AVG)
- A screenshot of the error messages I've been getting
- A screenshot of the renewal notice ive been getting (is this definitely an AVG pop-up or phishing software?)
- A screenshot of my virus vault (AVG has not quaratined outlook.exe!)

I await your reply. FYI: I have also opened a case with your helpdesk: #0003159127

Thanks

David Rubery

Hello davo1981,

Our development is working on this issue.

Screenshots provided display legitimate AVG windows. Your License is going to expire soon just as informed by the popup window.
Normal scan does not detect the file as it is detected by AVG Identity protection (Part of AVG 9 IS), not by Resident shield which is using scanning core.

As this forum is mainly focused to support AVG Free users, please wait for an email answer to your support request.

Thank you
___________________AVG TeamHow-To articles | FAQ

Can you give me a status update on this issue..

Hi,
After sending AVG information/files from my computer over two months ago, I have been waiting for a reply from the product development team. Are they going to be able to determine how to resolve the Malware problem on my machine?

Since this forum is for AVG Free have you actually tried making contact with technical support again re your request #0003159127?.

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AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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How-To articles | FAQ

Hello bluezircon12,

Unfortunately we do not have any update on this situation yet.
Our developers are still working on it.

Thank you
___________________AVG TeamHow-To articles | FAQ

Hello bluezircon12,

I would like to inform you that your issue should be fixed in our beta build, please join our Beta program and provide us with result.

Thank you
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Hello everyone,

Please be informed the AVG 2012 Service Pack 1 version fixing the reported incorrect behavioral detection has been released. However, the Service Pack 1 is not available as an automated update yet; please run the AVG repair installation using the most recent installation package (as described in FAQ #4372, procedure number 2) if you'd like to install it as soon as possible.

More information about AVG 2012 Service Pack 1 can be found here.

Thank you.

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