Folder AVG Forums » AVG SMB » AVG Admin » Alert Manager Time Stamp
February 17, 2012 21:12 Alert Manager Time Stamp #190968
Reply with Quote | Quick Reply | Top
asounds

Avatar

Novice
Join Date: 17.2.2012
Posts: 5
I get email notifications from the AVG Admin for 'threats found' but the time of the email is several hours in the future.
I have searched in the Admin and I cannot find anywhere to set times or time zones.
All other emails have the correct time and the time is correct on the Admin server.

Here is the date and time from the email: 2012-02-17T17:57:25-06:00
Headers of the email show: Fri, 17 Feb 2012 12:05:08 -0600

Where is it getting the time from and how can I fix it?

Thanks.
February 17, 2012 22:15 Re: Alert Manager Time Stamp #190973
Reply with Quote | Quick Reply | Top
BIG AL 43

Avatar

Moderator
Join Date: 18.6.2009
Posts: 23811
@ asounds

Your posting will no doubt be monitored by the relevant AVG Team (SMB). This Announcement post http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509 now appears in the 'Information' forum area. Also please bear this in mind.. AVG support.. Weekends / Holidays.. Have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703 & the 2nd part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=188699#post_188699.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
How-To Articles | FAQ | Free Support
February 18, 2012 01:50 Re: Alert Manager Time Stamp #190985
Reply with Quote | Quick Reply | Top
Optic

Avatar

Moderator
Join Date: 27.10.2009
Posts: 939
Hi asounds,

Can you let us know which version of the AVG Admin Console you are using please:

- Open the Admin Console > Information > About

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg
February 20, 2012 15:42 Re: Alert Manager Time Stamp #191125
Reply with Quote | Quick Reply | Top
asounds

Avatar

Novice
Join Date: 17.2.2012
Posts: 5
Console version..

AVG Admin Console Version 2012.0.1837
Database is Firebird v12.5.11
February 20, 2012 20:51 Re: Alert Manager Time Stamp #191173
Reply with Quote | Quick Reply | Top
Optic

Avatar

Moderator
Join Date: 27.10.2009
Posts: 939
Hi asounds,

Can you confirm your timezone should be Central Standard Time?

Can you zip up a sample email from the Admin Server along with the system information from the Server:

- Start > Run > Type 'msinfo32' and click 'ok'

Please upload this information to our FTP Server - http://www.avg.com/gb-en/faq.num-2142

Let us know the filename once uploaded.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg
February 21, 2012 15:38 Re: Alert Manager Time Stamp #191246
Reply with Quote | Quick Reply | Top
asounds

Avatar

Novice
Join Date: 17.2.2012
Posts: 5
upload..

file uploaded - avg-asounds.zip

And yes, Central Time Zone
February 21, 2012 18:41 Re: Alert Manager Time Stamp #191274
Reply with Quote | Quick Reply | Top
Optic

Avatar

Moderator
Join Date: 27.10.2009
Posts: 939
Hi asounds,

Thanks for the files. The issue is on the client machine with Alert Manager giving the timestamp in GMT. This has been fixed in the newest build of AVG which is currently in beta. All being well, this will be available from our website within the next few weeks. Will let you know when it can be downloaded from our website.

Until the build is available, subtract 6 hours to get the time it was sent. Apologies for any inconvenience caused by this.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg
March 29, 2012 02:30 Re: Alert Manager Time Stamp #196311
Reply with Quote | Quick Reply | Top
Optic

Avatar

Moderator
Join Date: 27.10.2009
Posts: 939
Hi asounds,

The fixed build is now available for download - http://www.avg.com/us-en/download.prd-ise

Run the relevant installation files to upgrade the already installed AVG. This can be done locally or through the Admin Console > Network Installer Wizard.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg