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February 21, 2012 10:04 [SOLVED] AVG 2012 Admin Update Proxy #191213
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sam_db

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Join Date: 21.2.2012
Posts: 7
Hi,
I'm having trouble getting the the update proxy to farm out new updates to stations. All seems to set up ok, the server has downloaded updates its local update folder (the one shared out). The stations are then configured under Update to only use URL (which is http://[server]:4158/avgupdate).
The station try and connect to this folder but seem to fail and then try and connect to the internet even though i have removed those url's from the settings.
This is currently not allowed as i want all the machines to pick updates from the server and so the update fails.
Could you provide me with some pointers as to what might be set up incorrectly.
Many thanks
David

Setup:
Server: Win 2008
AVG anti-virus Business edition 2012
AVG Admin Console: 2012.0.1836
Station: 2012.0.1913
February 21, 2012 12:39 Re: AVG 2012 Admin Update Proxy #191223
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BIG AL 43

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@ sam_db

David, Your posting will no doubt be monitored by the relevant AVG Team (SMB). This Announcement post http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509 now appears in the 'Information' forum area.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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February 21, 2012 14:59 Re: AVG 2012 Admin Update Proxy #191241
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Optic

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Join Date: 27.10.2009
Posts: 953
Hi sam_db,

AVG will try to update from the internet if the update fails, even if the URL's have been removed. This is by design and cannot be disabled.

In order to see why the update is failing, we would like to see the update log from one of the client machines. Please can you add the 'avgupd.log' to a zip file. Hopefully it will be under 2mb so you can attach it in your reply. If not, please upload to our FTP Server and inform us of the filename:
http://www.avg.com/gb-en/faq.num-2142#num-2142

The log can be found here:

XP\Server2003 - C:\Documents and Settings\All Users\Application Data\AVG2012\log\
Vista\7\Server2008 - C:\ProgramData\AVG2012\log\

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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February 22, 2012 09:40 Re: AVG 2012 Admin Update Proxy #191313
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sam_db

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Join Date: 21.2.2012
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Hi,
OK i've uploaded two log files to the FTP server under david.brinsmead*.7z

This should have two files. meacock1_avgupd.log is my machine and has had some updates but not sure if correctly from the server. The other log file is a clean install on another machine with no success updating.
Thanks for your help
David
February 22, 2012 16:39 Re: AVG 2012 Admin Update Proxy #191341
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Optic

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Hi sam_db,

Thank you for the log files. Unfortunately, for some reason the file size on our FTP Server is 0 bytes. Would it be possible to re-upload the files please?

Thanks alot,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

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February 22, 2012 17:51 Re: AVG 2012 Admin Update Proxy #191345
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sam_db

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OK tried again under david.brinsmead*.7z

Hope you can see these.

Also would you mind clearing these messages as they have my email address in.
Cheers
February 22, 2012 17:52 Re: AVG 2012 Admin Update Proxy #191346
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sam_db

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Also just added my log file which is under 2mb
February 22, 2012 19:28 Re: AVG 2012 Admin Update Proxy #191360
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Optic

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Hi sam_db,

I have removed your email address from the other posts. On the FTP instructions at FAQ 2142, if you follow the 'Manual Steps' tab, you can drag and drop onto the FTP Server. This will prevent having to use the FTP Tool and entering an email address. Please add any files to upload to uniquely named zip file.

The workstation appears to be contacting the Admin Server okay, but not finding the file on the Server. Please can you upload this log file:

Server 2003 - C:\Documents and Settings\All Users\Application Data\AVG2012\Admin log\log
Server 2008 - C:\ProgramData\AVG2012\Admin Log\Log\

There should be an 'admserver.log' file in this location.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



Join the AVG community!

http://www.facebook.com/AVGFree

http://www.twitter.com/avgfree

http://www.youtube.com/officialavg
February 23, 2012 08:27 Re: AVG 2012 Admin Update Proxy #191394
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sam_db

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Join Date: 21.2.2012
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Michael,
Ok at least that's one good thing. I've attached the admin log.
I will check over our firewall and make sure it's not blocking the downloads. I thought it was ok as the folder had a lot of *.bin files in but looking at it again and i've not seen any for the last 2 days.
I'll keep you posted.

Thanks for taking out my emails and for further FTP instructions

February 23, 2012 11:55 Re: AVG 2012 Admin Update Proxy #191405
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sam_db

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Michael,
Big apology seems some idiot(that'll be me) changed a firewall setting. The server is now downloading updates and most of the machines are updating from this. So thank you very much for your time on this.

That all said a few stations still cannot update and do not seem to contact the server.
I've attached one such log for you to look at if that's ok.

Thank you for your help
David
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