Please help - I have a virus and dont know how to remove it -

I am using XP SP3
I am using AVG Free Version 2012.0.1913
Database version 2113/4821

My Avg icon is gone from next to the clock.

Ctrl+Alt+Del has been disabled.

I tried doing a scan in safe mode and that did not help.

Please help - I have attached a screenshot of the problem .......

Thanks

James

Hello jamesmoney,

Scanning your computer with updated AVG Rescue CD may help to get rid of this kind of infection.

If you are suspecting that you are infected by some malicious software, please provide us with both Gmer scan results Msinfo output and AVG Anti-Virus scan results for further analysis.

Thank you

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Hey

I have the same problem exactly (really I’m writing this post on my friend’s computer because mine is "out of order")
I can execute AVG when XP is running in Saved Mode, but then no problems are reported. In Normal Mode AVG finds Delf.ACZX, but can’t clean it.
I’ll try AVG Rescue CD, but suspect result will be the same as in Saved Mode.


Regards,
Cesar

Hello Cesicar,

If the issue is not resolved by scanning with AVG Rescue CD, then please provide us with both GMER outputs.

Thank you
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Hello

Here are de reports of the tool.

Hello Cesicar,

Have you scanned your computer with updated AVG Rescue CD as Dusan suggested earlier?

We are not able to identify any infection in Gmer scan results.

Is the Trojan Horse infection reoccurring?

Thank you.

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