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February 16, 2012 14:17 Feature Request - Update Client Virus db From Directory #190808
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SEFIT

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Join Date: 16.2.2012
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Hi there,

I couldn't find a dedicated feature request channel so decided to post here.

For AVG Admin, I'd like to request that an "Ask to perform virus database update from directory" option be included to allow updating of clients that have persistent update issues.

For example, of our 120 licensed AVG clients, about 4 clients continually report "Invalid binary update file" error when attempting to process downloaded update files.

I've managed to eliminate the issue for the other clients (allowed access to crl.verisign.net for certificate revocation list updates, somehow related to AVG clients and dotNET) but there are these stragglers which I'd like to be able to remotely update.

Anyway, would be nice to have if it could be included :wink:

Regards,
Byron.
2012-02-16 - AVG Admin.png
February 16, 2012 14:32 Re: Feature Request - Update Client Virus db From Directory #190809
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BIG AL 43

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@ SEFIT

Byron, If you're presently not totally happy with your AVG you could also always try this avenue.... This Announcement post AVG Product Management Wants To Hear From You is actually situated in the 'Information' forum area. Please complete the feedback.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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February 17, 2012 01:18 Re: Feature Request - Update Client Virus db From Directory #190879
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Optic

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Hi SEFIT,

If you would like us to troubleshoot why the updates are failing on the four machines, please can you do the following:

Please clear the update files as outlined in this FAQ - http://www.avg.com/gb-en/faq.num-4482

If the update is still failing, please send us the AVG log files for analysis:

- Run the AVG diagnostic utility from this link - http://www.avg.com/filedir/util/support/runner_en.exe
- Send the log files using your login email address and let us know when they have been sent.

Thanks,

Michael Allen

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http://www.avg.com



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February 17, 2012 13:16 Re: Feature Request - Update Client Virus db From Directory #190907
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SEFIT

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@ Optic

Thanks for the troubleshooting info. I've followed the steps as per instruction and uploaded the diagnostics data using the runner utility.

@ Big Al 43

Thanks for the info, I'll be sure to post feature requests there in the future.

Regards,
Byron.
February 22, 2012 12:29 Re: Feature Request - Update Client Virus db From Directory #191320
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SEFIT

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Hi Optic,

Any feedback on this? I haven't received anything from AVG since submitting the diagnostics data, so not sure if support is waiting for me?

Regards,
Byron.
February 22, 2012 16:31 Re: Feature Request - Update Client Virus db From Directory #191340
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Optic

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Hi SEFIT,

My sincere apologies for not being able to get back to you sooner. Thank you for the log files. Have replied to you via email in our Support System.

Thanks,

Michael Allen

AVG Customer Services

http://www.avg.com



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