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February 15, 2012 20:34 Re: Update Failed General Error.. Resident Shield Not Active #190751
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BusyDee

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Join Date: 13.11.2009
Posts: 59
Dusan Obert wrote
Hello BusyDee,

Yes, you can proceed with all steps described in full reinstallation instructions.

If the issue persists afterwards, please try to provide us with requested outputs again.

Thank you
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Thank you, I will give that a try.

BD
February 16, 2012 13:37 Re: Update Failed General Error.. Resident Shield Not Active #190800
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BusyDee

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Join Date: 13.11.2009
Posts: 59
Dusan Obert wrote
Hello BusyDee,

Yes, you can proceed with all steps described in full reinstallation instructions.

If the issue persists afterwards, please try to provide us with requested outputs again.

Thank you
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Just about to start reinstallation, should ZoneAlarm be disabled think that might leave pc vunerable for the short time downloading and installing.

Any help is always appreciated.

BD
February 16, 2012 16:30 Re: Update Failed General Error.. Resident Shield Not Active #190822
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Dusan Obert

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Join Date: 12.8.2009
Posts: 1595
Hello BusyDee,

It should be possible to install AVG with ZoneAlarm firewall enabled.
In case of any issues, please use offline installation package.

Thank you
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