Hi. My last few scans show 2 trojan horses that haven't been deleted. I tried "remove selected" and "remove unhealed" but nothing happens. Could you please help me? When I click on a link from Google the browser takes me to some c**p website instead of the link I clicked on. Thanks.
Scan "Scheduled scan" completed.
Folders selected for scanning:;"Whole computer scan"
Scan started:;"Thursday, February 09, 2012, 8:15:01 PM"
Scan finished:;"Thursday, February 09, 2012, 8:21:57 PM (6 minute(s) 55 second(s))"
Total object scanned:;"1465136"
User who launched the scan:;"SYSTEM"
No - that is for systems that are inoperable. That's not the situation I have. What I want to know (as per my original post) is why the "remove unhealed" and "remove selected" buttons don't work on AVG Free. I don't even get an error message.
It tells me to run Windows System Restore, but actually that is when the problem started. A few weeks ago I had a malware that AVG didn't pick up so I removed it with other (paid) software. Then I had to run System Restore because my system was messed up (files and drivers were hidden). That fixed one problem but the Trojan horse suddenly appeared.
You've made no mention of "Object is white-listed (critical/system file that should not be removed)" previously in your thread. Just to repeat the previous postings the memory type infection can usually be removed by scanning with the updated AVG Rescue CD without the system being inoperable.
AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063 AlanHow-To Articles | FAQ | Free Support