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February 5, 2012 03:13 Avgcmgr.exe Has Encountered A Problem #189818
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GBR248

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Join Date: 4.2.2012
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I keep getting this Windows error message "avgcmgr.exe has encountered a problem and needs to close." I've attached a couple of pictures captured from the error box. Couple of things I don't under stand, first when I look at task manager I never see this .exe file even running and second, how come under 8.5 I never had this issue.

I'm using Version 9 and it is fully up to date. Windows XP Professional is the OS. Nothing bad happens due to the error but it is very annoying as it continually pops up every once in a while. Is there anyway to stop this behavior and why does it happen at all?
Avg1.jpgavg2.jpg
February 6, 2012 02:35 Re: Avgcmgr.exe Has Encountered A Problem #189891
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RWI74

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avgcmgr.exe problem..

I am also having the same issue. I am running AVG internet security Business Edition V9.0.927. A number of the client machines are popping up with this error quite regularly.
February 7, 2012 16:46 Re: Avgcmgr.exe Has Encountered A Problem #190063
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nemethste

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Hello all,

Please induce the issue again, create process crash dump and provide us with dmp file for furhter analysis.

Also please note that you may upgrade AVG to a newest version free of charge (it will solve the issue).

Thank you.
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February 7, 2012 20:13 Re: Avgcmgr.exe Has Encountered A Problem #190091
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Zhylands

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same with me..

I have same problem to, this is really annoying for seeing this report, in one hour it can show 4-5 times

EventType : BEX P1 : avgcmgr.exe P2 : 9.0.0.832 P3 : 4c081f14
P4 : avgcmgr.exe P5 : 9.0.0.832 P6 : 4c081f14 P7 : 00002a1a
P8 : c0000409 P9 : 00000000
February 8, 2012 09:38 Re: Avgcmgr.exe Has Encountered A Problem #190126
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Pokornyz

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Hello Zhylands,

Unfortunately we are not able to help you without analyzing your situation.

Please provide us with files requested in nemethste's post.

Thank you
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February 9, 2012 13:49 Re: Avgcmgr.exe Has Encountered A Problem #190261
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GBR248

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I set up Dr. Watson as outlined by the AVG link and rebooted my machine. I just let the machine sit there till the error window popped up. I clicked DO NOT SEND and then checked for the Dr. Watson files. There was only an empty log file. I then rebooted, let the error message pop up and this time clicked SEND REPORT. I then checked Dr. Watson again and still the empty log file and no dump file. So seems that trying this is useless. I never had this issue with 8.5 and I don't want to update to 2012 as that seems to have issues from what people are reporting. I'll wait till it is a bit more mature.
February 9, 2012 15:45 Re: Avgcmgr.exe Has Encountered A Problem #190277
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Pokornyz

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Hello GBR248,

For help on your situation please try use "Debugging Tools for Window" according to linked How to article.

Thank you
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February 9, 2012 20:40 Re: Avgcmgr.exe Has Encountered A Problem #190294
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GBR248

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Ah, if you read my post, I did setup Dr. Watson according to the instructions. The error box that pops up does not crash the system, so I suspect that is why Dr. Watson didn't acquire any data that could be sent to AVG. AVG has some sort of bug.
February 10, 2012 20:30 Re: Avgcmgr.exe Has Encountered A Problem #190375
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Dusan Obert

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Hello GBR248,

We have had similar situation reported in our environment.
Please verify that Dr. Watson is set up properly and that no dumps are created in configured folder.

Afterwards, provide us with MSinfo output and all AVG log files.

Thank you for your cooperation.
kw 82577
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February 12, 2012 21:33 Re: Avgcmgr.exe Has Encountered A Problem #190476
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GBR248

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I verified that Dr. Watson was setup correctly and no dump file was being created. The log file was empty. I've gathered the msinfo file and avg log files into a zip file but it is larger than the 2MB limit for attaching to a reply. So how do I submit the information???????????

OK, found the service utility to upload to the FTP server, so will do that.

Utility said it uploaded my zip file as GBR248525.7z
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