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February 3, 2012 17:28 Cannot Install Free 2012 Version #189684
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ked1976

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Hi,
I first tried to install this whilst Mcafee was still on my pc. There was a conflict and it failed.
So I deleted McAfee and tried again with AVG. It wouldn't work.
I came onto your site, used your uninstaller tool for the AVG I had downloaded, re-booted, downloaded and tried to install it again, and still no success.


I then followed your links to this page to download the 32-bit version: http://free.avg.com/ww-en/download.prd-afh

Still no success. It always fails at the end of installing. I have checked my Windows Installer and it is working fine. I attach the MSinfo and the last error log.
Please help.
February 3, 2012 17:29 Re: Cannot Install Free 2012 Version #189685
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ked1976

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here is the msinfo file..

attached this time I hope.
February 3, 2012 17:46 Re: Cannot Install Free 2012 Version #189689
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BIG AL 43

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ked1976 wrote
So I deleted McAfee and tried again with AVG

Did you use the McAfee total removal tool?.... Have a look @ this link Before Installing AVG.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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February 3, 2012 18:11 Re: Cannot Install Free 2012 Version #189692
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Dusan Obert

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Hello ked1976,

Installation fails on installing Microsoft Visual C++ redistributables.
Please follow FAQ 4355.

Thank you
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February 3, 2012 18:47 Re: Cannot Install Free 2012 Version #189694
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ked1976

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i ran the McAfee tool..

And got this error log:

Fine, until the end...

MCAFEE CLEANUP
February 03, 2012 18:45:21
INFO Silent mode activated.
INFO Cleanup will be scheduled and run.
INFO Product Auth to be removed from system.
INFO Product EMproxy to be removed from system.
INFO Product FWdiver to be removed from system.
INFO Product McSvcHost to be removed from system.
INFO Product HW to be removed from system.
INFO Product MAS to be removed from system.
INFO Product MAT to be removed from system.
INFO Product MBK to be removed from system.
INFO Product MCPR to be removed from system.
INFO Product McProxy to be removed from system.
INFO Product MHN to be removed from system.
INFO Product MNA to be removed from system.
INFO Product MOBK to be removed from system.
INFO Product MPFP to be removed from system.
INFO Product MPFPCU to be removed from system.
INFO Product MPS to be removed from system.
INFO Product SHRED to be removed from system.
INFO Product MPSCU to be removed from system.
INFO Product MQC to be removed from system.
INFO Product MQCCU to be removed from system.
INFO Product MSAD to be removed from system.
INFO Product MSHR to be removed from system.
INFO Product MSK to be removed from system.
INFO Product MSKCU to be removed from system.
INFO Product MWL to be removed from system.
INFO Product NMC to be removed from system.
INFO Product RedirSvc to be removed from system.
INFO Product VS to be removed from system.
INFO Product MSC to be removed from system.
ERROR Internal Error
INFO Task Scheduler service started.
WINERR IPersistFile::Save() failed. Error: 0x80071a91
FAIL Error while running cleanup using Task Scheduler.




What should I do next?
February 3, 2012 18:51 Re: Cannot Install Free 2012 Version #189695
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ked1976

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Dusan Obert wrote
Hello ked1976,

Installation fails on installing Microsoft Visual C++ redistributables.
Please follow FAQ 4355.

Thank you
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I am now trying this, Dusan. Thanks.
February 3, 2012 20:32 Re: Cannot Install Free 2012 Version #189704
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ked1976

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c+++ thing didn't work..

I downloaded that AVG problem solver, and the C++ didn't install.
It then went through the installation of AVG thought and it finished, so i thought it had worked, but the avg tool now just crashes all the time and isn't actually working.

So I went to the microsoft site and downloaded their C++ tool directly, two versions of it in the end, and neither of them will install. It does seem that this is what is stopping the AVG from working.

is there anything else I can do?

Otherwise I will give up on microsoft completely and go back to McAfee.


February 4, 2012 08:42 Re: Cannot Install Free 2012 Version #189727
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will_h

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Hi ked1976,

For your problem with McAfee remover, please contact McAfee.
For your problem with Microsoft Visual C++ redistributable, please contact Microsoft Support.

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