Folder AVG Forums » Archive » Archive » AVG Free » AVG 2012 Free Edition » AVG Installation/Uninstallation » Unable To Install AVG Free (Error Code 0xC0070643)
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January 27, 2012 16:10 Unable To Install AVG Free (Error Code 0xC0070643) #188967
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bharatraj_shetty111

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hi,

i am unable to install avg_free_x64_all_2012_1901a4695 (error code 0xC0070643)

please find attached error screen shot and log files

i have downloaded the set up from below link

http://free.avg.com/ww-en/download.prd-afh

thanks
bharatraj
January 28, 2012 20:28 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189070
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will_h

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Hi bharatraj_shetty111,

please provide us with MSinfo output.

Thank you


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January 31, 2012 17:53 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189294
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bharatraj_shetty111

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msinfo file..

hi,

thanks for the reply

PFA required msinfo file

thanks
January 31, 2012 22:36 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189315
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famreeks

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error 70643 on install of 2012..

I have had constant AVG 2011 being turned off and then it is on and then goes off etc so I uninstalled 2011 downloaded 2012 but now cannot get this to install without error.

February 1, 2012 20:18 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189403
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Dusan Obert

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Hello,

@bharatraj_shetty111
Please follow this Microsoft article.
After recovering the Windows Installer, follow all steps described in full reinstallation instructions.

@famreeks
Please follow all steps in AVG 2012 (incl. Previous Versions) Uninstall / Re-Install Instructions.
If it is still not possible to install, provide us with fresh installation log files and MSinfo output.

Thank you
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February 2, 2012 12:01 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189470
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cglensm

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Similar problem..

Hi. I received screen warning from AVG this morning that update was required, from AVG Free 9.0.927 to AVG Free 2012. Downloading went well, but installation failed with error code 0xC0070643 as above. Additional info in onscreen message was as follows:
"Addition message: MSI Engine: Failed to install the product.
@AVGMSI_Error 27051
An error occurred while uninstalling old version (0xE001003D)
Context: AVG product installation, MSI action failed"

Please, am I still protected by the old product?

What can I do to install the new product successfully?

I'm attaching msinfo and AVGInstLog ZIP files.

Thanks
February 2, 2012 20:08 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189564
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Dusan Obert

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Hello cglensm,

In your case there is an issue with uninstalling AVG 9.
Please follow all steps described in full reinstallation instructions.

If the installation fails again, provide us with fresh installation log files and MSinfo output.

Thank you
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February 2, 2012 21:48 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189575
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palmydays

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Error on install..

Hi,

I have been encountering problems updating my installation so removed it, now I am encountering install problems, I have attached msinfo zip file.

Regards,

Dave.
February 3, 2012 00:56 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189590
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birdy176

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Unable to install..

I am equally kept from installing by a drop-down which tells me I am seriously infected by an AVG Trojan. I am then switched to a "Security Shield" which will protect me for $ 59.95. :angry:

Have been using AVG for years on other computers and know that this is not true. Any help?
February 3, 2012 10:50 Re: Unable To Install AVG Free (Error Code 0xC0070643) #189635
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cglensm

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Dusan Obert wrote
Hello cglensm,

In your case there is an issue with uninstalling AVG 9.
Please follow all steps described in full reinstallation instructions.

If the installation fails again, provide us with fresh installation log files and MSinfo output.

Thank you
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Thank you, Dusan. Sorry if the solution involved what I should have done in the first place (i.e. RTFM), but previous updates have been trouble-free when prompted by onscreen warning (rather than looked-for by me in the first place). BTW, had more trouble on second attempt, almost installed but Error Code 0xe0010058. Following your advice on the thread for that code helped, and the third time worked perfectly. Thanks for the help, guys.
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