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January 7, 2012 07:01 [SOLVED] Automatic & Manual Update Fails With General Error #186890
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nickdevore

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Please find attached my update log files and msinfo files as you've requested from other users having this problem.
January 7, 2012 19:02 Re: Automatic & Manual Update Fails With General Error #186927
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will_h

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Hi nickdevore,

Thank you for reporting, I have sent your data to our developers for closer analysis. We will inform you about the result.

Thank you

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January 8, 2012 18:42 Re: Automatic & Manual Update Fails With General Error #187029
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RcRon7

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Join Date: 6.12.2011
Posts: 13
Same problem..

I also have this problem. Running Win7 64 Bit and I can't get update to work. I get the "Connection with update server has failed" error. Internet connection is good, I'm typing this as I try to update.

I had an issue before and Big Al helped me get AVG reinstalled and it did an initial update then. However for the last two weeks it has not been able to update on its own or when I try to manually update.
January 10, 2012 20:09 Re: Automatic & Manual Update Fails With General Error #187268
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Dusan Obert

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Hello RcRon7,

Your query seems to have been resolved in this thread.

Please post back should you require additional help.

Thank you
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January 15, 2012 18:25 Re: Automatic & Manual Update Fails With General Error #187699
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RcRon7

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Response to Thread..

My other issue and thread were related to reinstalling. I did finaly get that resolved and got the program installed. However, I did not post a reply because I wanted to make sure that the update part was working.

I was away for a while and unable to post a response sooner. I did post that at that time it updated. I don't know why, however for a while now I have not been able to get the database to update.

I have searched the forums for hours looking at various solutions to no avail. AVG will scan, it simply will not download a database update.
Attached are my log files and the install log files as directed on:
http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=85955

January 17, 2012 11:08 Re: Automatic & Manual Update Fails With General Error #187847
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Pokornyz

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Hello RcRon7,

In order to analyze your update situation please provide us with update log files.

Thank you
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January 20, 2012 21:45 Re: Automatic & Manual Update Fails With General Error #188226
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RcRon7

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Requested Files..

Here are the Log files.
January 23, 2012 14:33 Re: Automatic & Manual Update Fails With General Error #188450
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Pokornyz

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Hello RcRon7,

Unfortunately you have provided us with avgupd.log.1 please provide us with avgupd.log.

Thank you
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January 24, 2012 00:02 Re: Automatic & Manual Update Fails With General Error #188521
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RcRon7

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Files..

Can you just rename the file? That is the ONLY avgupd.log file in the folder. Well, there is a .log.lock file and 1 through 9 of that file. Just be clear:
avgupd.log.1
avgupd.log.2
avgupd.log.3
avgupd.log.4
avgupd.log.5
and so on, with one file that is
avgupd.log.lock

Here is a complete listing of the files in that folder.
Volume in drive C is Win 7 64
Volume Serial Number is 6CB3-F31F

Directory of C:\ProgramData\AVG2012\log

01/23/2012 07:12 PM <DIR> .
01/23/2012 07:12 PM <DIR> ..
07/09/2011 11:01 PM 215 arklog.cfg
01/22/2012 06:57 PM 34,578 avgcfg.log
12/07/2011 09:25 PM 0 avgcfg.log.lock
01/23/2012 07:05 PM 34,742 avgcfgex.log
12/07/2011 09:26 PM 0 avgcfgex.log.lock
01/23/2012 07:05 PM 772,018 avgchjw.log
01/23/2012 08:35 AM 1,024,508 avgchjw.log.1
01/16/2012 07:14 AM 1,024,108 avgchjw.log.10
01/22/2012 08:02 PM 1,024,160 avgchjw.log.2
01/22/2012 12:05 AM 1,024,538 avgchjw.log.3
01/21/2012 04:26 AM 1,024,100 avgchjw.log.4
01/20/2012 09:06 AM 1,024,296 avgchjw.log.5
01/19/2012 01:47 PM 1,024,398 avgchjw.log.6
01/18/2012 06:09 PM 1,024,374 avgchjw.log.7
01/17/2012 10:12 PM 1,024,320 avgchjw.log.8
01/17/2012 03:05 AM 1,024,106 avgchjw.log.9
12/07/2011 09:26 PM 0 avgchjw.log.lock
01/23/2012 07:05 PM 1,009,484 avgchjwsrv.log
01/15/2012 09:07 PM 1,024,264 avgchjwsrv.log.1
01/07/2012 07:09 AM 1,024,514 avgchjwsrv.log.2
01/02/2012 03:20 PM 1,024,072 avgchjwsrv.log.3
12/07/2011 09:25 PM 0 avgchjwsrv.log.lock
01/23/2012 07:09 PM 483,934 avgcore.log
01/22/2012 07:09 PM 1,024,424 avgcore.log.1
01/01/2012 01:47 AM 1,024,672 avgcore.log.10
01/20/2012 07:09 AM 1,024,692 avgcore.log.2
01/17/2012 11:54 PM 1,024,692 avgcore.log.3
01/15/2012 05:45 PM 1,024,694 avgcore.log.4
01/12/2012 09:46 PM 1,025,284 avgcore.log.5
01/10/2012 12:42 PM 1,024,120 avgcore.log.6
01/08/2012 12:52 PM 1,025,234 avgcore.log.7
01/06/2012 01:18 AM 1,024,446 avgcore.log.8
01/03/2012 01:09 PM 1,024,532 avgcore.log.9
12/07/2011 09:25 PM 0 avgcore.log.lock
01/23/2012 07:05 PM 2,270,460 avgcsl.log
12/07/2011 09:27 PM 0 avgcsl.log.lock
01/23/2012 01:01 AM 49,326 avgdecider.log
01/21/2012 01:00 AM 1,024,240 avgdecider.log.1
12/07/2011 09:26 PM 0 avgdecider.log.lock
12/18/2011 05:36 PM 19,806 avgexc.log
12/07/2011 09:27 PM 0 avgexc.log.lock
01/23/2012 07:08 PM 7,064,652 avgidpagent.log
12/07/2011 09:25 PM 0 avgidpagent.log.lock
01/17/2012 06:57 PM 59,322 avgldr.log
12/07/2011 09:25 PM 0 avgldr.log.lock
01/15/2012 09:13 PM 164,516 avglng.log
01/08/2012 07:53 AM 1,024,520 avglng.log.1
12/22/2011 12:27 PM 1,024,060 avglng.log.2
12/22/2011 12:27 PM 1,024,374 avglng.log.3
12/22/2011 12:26 PM 1,024,192 avglng.log.4
12/08/2011 06:22 AM 1,024,860 avglng.log.5
12/07/2011 09:26 PM 0 avglng.log.lock
07/09/2011 11:01 PM 538 avgmail.cfg
01/15/2012 09:08 PM 958,894 avgns.log
12/07/2011 09:26 PM 0 avgns.log.lock
12/07/2011 09:26 PM 6,918 avgpostinst.log
12/07/2011 09:26 PM 0 avgpostinst.log.lock
01/23/2012 07:05 PM 956,926 avgrs.log
01/12/2012 10:37 PM 1,025,498 avgrs.log.1
01/08/2012 01:27 PM 1,024,956 avgrs.log.2
12/31/2011 12:37 PM 1,025,980 avgrs.log.3
12/20/2011 03:54 PM 1,024,528 avgrs.log.4
12/15/2011 03:20 AM 1,024,476 avgrs.log.5
12/09/2011 09:00 AM 1,024,728 avgrs.log.6
12/07/2011 09:26 PM 0 avgrs.log.lock
01/23/2012 07:09 PM 655,048 avgscan.log
12/07/2011 09:27 PM 0 avgscan.log.lock
01/23/2012 07:05 PM 388,190 avgsched.log
01/23/2012 04:16 PM 1,024,122 avgsched.log.1
01/21/2012 10:15 PM 1,024,042 avgsched.log.10
01/23/2012 08:24 AM 1,024,388 avgsched.log.2
01/22/2012 10:50 PM 1,024,088 avgsched.log.3
01/22/2012 04:43 PM 1,024,300 avgsched.log.4
01/22/2012 09:14 AM 1,024,068 avgsched.log.5
01/22/2012 01:24 AM 1,024,164 avgsched.log.6
01/22/2012 12:05 AM 1,024,414 avgsched.log.7
01/21/2012 11:40 PM 1,024,310 avgsched.log.8
01/21/2012 11:10 PM 1,024,198 avgsched.log.9
12/07/2011 09:26 PM 0 avgsched.log.lock
01/23/2012 07:09 PM 719,578 avgsrm.log
01/14/2012 09:49 PM 1,024,044 avgsrm.log.1
01/02/2012 02:46 AM 1,024,418 avgsrm.log.2
12/20/2011 12:42 PM 1,025,150 avgsrm.log.3
12/07/2011 09:26 PM 0 avgsrm.log.lock
01/23/2012 07:09 PM 302,036 avgsrmac.log
12/08/2011 01:09 AM 0 avgsrmac.log.lock
07/09/2011 11:01 PM 632 avgss.cfg
01/15/2012 09:07 PM 23,528 avgtdi.log
12/07/2011 09:25 PM 0 avgtdi.log.lock
01/23/2012 06:59 PM 175,110 avgtray_idp_Ron.log
12/07/2011 09:26 PM 0 avgtray_idp_Ron.log.lock
01/23/2012 06:58 PM 416 avgual.2012-01-16.log
01/23/2012 06:58 PM 172 avgual.2012-01-23.log
01/23/2012 07:05 PM 342 avgual.log
12/07/2011 09:26 PM 0 avgual.log.lock
01/23/2012 07:05 PM 858,032 avgui.log
12/07/2011 09:26 PM 0 avgui.log.lock
01/08/2012 01:52 PM 38,922 avgui_idp_Ron.log
12/07/2011 09:26 PM 0 avgui_idp_Ron.log.lock
01/15/2012 09:08 PM 376,024 avguidraw.log
12/07/2011 09:26 PM 0 avguidraw.log.lock
07/09/2011 11:01 PM 1,679 avguilog.cfg
01/23/2012 07:05 PM 246,028 avgupd.log
01/23/2012 07:04 PM 10,241,558 avgupd.log.1
12/07/2011 09:26 PM 0 avgupd.log.lock
12/19/2011 12:02 PM 150,832 avgupdm.log
01/23/2012 07:05 PM 763,156 avgwd.log
12/07/2011 09:25 PM 0 avgwd.log.lock
01/15/2012 09:08 PM 76,434 avgwdsvc.log
12/07/2011 09:25 PM 0 avgwdsvc.log.lock
01/15/2012 09:08 PM 73,546 avgwdsvc_idp_SYSTEM.log
12/07/2011 09:26 PM 0 avgwdsvc_idp_SYSTEM.log.lock
07/09/2011 11:01 PM 222 cfgexlog.cfg
07/09/2011 11:01 PM 1,166 cfglog.cfg
07/09/2011 11:01 PM 568 chjwlog.cfg
01/23/2012 02:24 PM 7,356 commonpriv.log
12/07/2011 09:25 PM 0 commonpriv.log.lock
07/09/2011 11:01 PM 419 corelog.cfg
07/09/2011 11:01 PM 215 csllog.cfg
07/09/2011 11:01 PM 449 deciderlog.cfg
01/23/2012 07:08 PM 102 DirList.TXT.bat
07/09/2011 11:01 PM 215 emclog.cfg
01/23/2012 07:05 PM 810,266 fixcfg.log
12/07/2011 09:27 PM 0 fixcfg.log.lock
01/23/2012 07:05 PM 63,042 history.xml
09/29/2011 06:22 PM 1,683 idplog.cfg
07/09/2011 11:01 PM 218 ldrlog.cfg
07/09/2011 11:01 PM 215 lnglog.cfg
01/23/2012 07:08 PM 68 LOG
07/09/2011 11:01 PM 222 lscanlog.cfg
07/09/2011 11:01 PM 309 nslog.cfg
07/09/2011 11:01 PM 287 privlog.cfg
07/09/2011 11:01 PM 1,148 publog.cfg
07/09/2011 11:01 PM 309 rslog.cfg
07/09/2011 11:01 PM 423 scanlog.cfg
07/09/2011 11:01 PM 223 schedlog.cfg
07/09/2011 11:01 PM 680 srmlog.cfg
07/09/2011 11:01 PM 215 tdilog.cfg
07/09/2011 11:01 PM 215 updlog.cfg
01/23/2012 07:09 PM 587,080 vault.log
12/07/2011 09:27 PM 0 vault.log.lock
07/09/2011 11:01 PM 220 vaultlog.cfg
07/09/2011 11:01 PM 209 wdlog.cfg
07/09/2011 11:01 PM 235 wdsvclog.cfg
145 File(s) 79,630,237 bytes

Total Files Listed:
145 File(s) 79,630,237 bytes
2 Dir(s) 140,919,291,904 bytes free

Should I just rename the file and upload it again?
Should I rename it and try the update again?
January 24, 2012 04:28 Re: Automatic & Manual Update Fails With General Error #188533
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will_h

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Posts: 1891
Hi RcRon7,

you have that file (in listing):
01/23/2012 07:05 PM 246,028 avgupd.log

please provide us with it. Don't rename.


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