Hello,

I've been trying to register my phone so that I can access the remote features. However, the website won't recognise that I've registered a device, no matter how many times I've tried. I've also tried uninstalling and reinstalling the app to see if that helped but it didn't.

I sent an email asking about this issue to avg support but all I got in reply was a patronising email about the steps for registering the phone that I'd completed multiple times, which I explained in my email I'd done already.

I would appreciate it if I could receive some help with this issue.

Thanks.

@ rocker744

For your info....

In conjunction with AVG Tech Support the AVG Team are also now monitoring this new 'paid for' section of the new forum so someone should spot your posting! They may enter the forum @ anytime but perhaps not over the weekend. It may well be Monday morning. Look out for the AVG logo avatar! The AVG Team are based @ Brno in the Czech Rep but please bear in mind it's now late Sunday evening there (Czech Rep time 23:07). Also have a look @ this Announcement post link How To Ask For Help In AVG Forum Extract.... Please be patient as AVG employees are available in CET working hours and you may not get an answer immediately. AVG support.. Weekends / Holidays.. Also have a look @ the 1st part of this link http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=159703#post_159703.

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AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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How-To Articles | FAQ | Free Support

Hello rocker744,

In order to analyze your situation please provide us with more information (better description, screenshot, etc).

Thank you
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Ok let me try and explain.

When I register my device, I get a message saying it was successful, the same message that the help pages suggest I should be getting.

However, when I log onto the mobilation site I always get the message that I've shown in the screenshot.

Hope this makes it clearer.

Pete.

Hello rocker744,

I would like to let you know that your situation was transferred to our product specialist.

We will keep you informed in this thread.

Thank you
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

same..

I am having exactly the same problem

same for me...

Any ideas????

Samsung Galaxy Ace
Android 2.3.3
AVG-Vers. 2.10

@ speedharris / andim2000

Post #188385 will still basically apply apart from the weekend situ.. It's now Monday evening in Brno - Time 20:21.

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AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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How-To Articles | FAQ | Free Support

Hello all,

Can you please see if your situation persists because we had some issue with @googlemail.com accounts which should be solved now.

Thank you
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Hallo,

sorry, but still the same. "Device Registration Issue"......