December 19, 2011 00:10 Problems Installing On Vista #184989
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IBeBanging

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Join Date: 18.12.2011
Posts: 1
Hello all,

I have been unable to install AVG 2012. Once I download it, I start to install it, I get a window that says its extracting files. The next window that comes up is "please wait while AVG loads". The only problem is that this window stays here forever (I have tried waiting anywhere from 5 min. to 1 hr)! I am using Windows Vista, I also have ZoneAlarm Firewall. So I shutdown ZA and tried to install AVG again. Now when I go to the file I and try to open it, I get the same extracting message, only now once the extracting message goes away, nothing happens. Any help is greatly appreciated, Thank you.
December 20, 2011 11:11 Re: Problems Installing On Vista #185147
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Pokornyz

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Join Date: 29.11.2010
Posts: 8245
Hello IBeBanging,

In order to analyze your situation please provide us with Msinfo output and Installation log files.

Thank you
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December 20, 2011 12:34 Re: Problem Installing On Vista #185165
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warriorfullight

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Join Date: 9.12.2011
Posts: 10
I got the same problem before so what I did was upgraded my OS to Windows 7. I reinstalled the AVG 2012 version in my computer and haven't encountered any problem so far.