I have been unable to install AVG 2012. Once I download it, I start to install it, I get a window that says its extracting files. The next window that comes up is "please wait while AVG loads". The only problem is that this window stays here forever (I have tried waiting anywhere from 5 min. to 1 hr)! I am using Windows Vista, I also have ZoneAlarm Firewall. So I shutdown ZA and tried to install AVG again. Now when I go to the file I and try to open it, I get the same extracting message, only now once the extracting message goes away, nothing happens. Any help is greatly appreciated, Thank you.