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December 17, 2011 19:19 AVG Watchdog Service Uses 100% Of CPU In XP SP3 #184915
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dwierda

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The AVG Watchdog Service uses 100% of CPU in XP SP3. I have set the Priority to Idle and that does let other programs actually run, but it still is running the CPU at 100% of capacity virtually all the time for weeks now whenever the computer is on. Until I changed the Priority, even AVG updates wouldn't complete except occasionally because the Watchdog Service was sucking up so much of the CPU.

Is there a way the Watchdog Service can be changed to allow more resources for the the other things I'm trying to do on this computer?

Here is the computer info:
System Manufacturer Dell Computer Corporation
System Model Dimension 2400
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2525 Mhz
BIOS Version/Date Dell Computer Corporation A05, 12/2/2003
Total Physical Memory 1,280.00 MB
Available Physical Memory 199.02 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.98 GB
Antivirus: AVG Free 2012 (but the computer behaved the same way with AVG Free 2011)
December 17, 2011 20:11 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #184917
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will_h

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Hi dwierda,

please provide us with AVG Log files. See How to gather logfiles
and with MSinfo32 output

Please pack the output in an archive (zip file) and provide us with it.

Thank you


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December 18, 2011 20:05 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #184973
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dwierda

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I have uploaded the files you wanted in file dw2507352.7z
December 20, 2011 00:51 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185106
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fnkdctr

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100% cpu = corrupt/hung program..

If your cpu is at 100% on a 2.5ghz machine, then the software is hung/corrupt. What that means is the software is either stuck in a circle trying to find an answer, or its damaged and missing the next part of the puzzle.

I would suggest uninstalling and reinstalling the software performing a clean install. What a clean install means is, after you uninstall, reboot. Search your computer for any AVG files and remove them from directories and also temp files.

I rarely use AVG, but if they offer a clean uninstall walkthrough, id suggest using that of course.

Also make sure you dont have any other antivirus or other software that may be conflicting with AVG.

before installing you can also disable startup items through msconfig to avoid possible conflicts, then enable after install.

Good luck, the support on this website is lacking to say the least.
December 20, 2011 07:52 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185121
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will_h

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dwierda wrote
I have uploaded the files you wanted in file dw2507352.7z

Hi dwierda,

Thank you for the data. I have send it to our developers for closer analysis. In your MSinfo I found that you have SpyBot S&D 'TeaTimer' feature turn on. This is a known performance slowdown problem. Please turn it off and Please check if the issue still persist.

if the issue still persist, please provide us with Process Monitor logs.

Thank you

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December 20, 2011 23:46 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185235
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fnkdctr

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blame other companies. tsk tsk..

"This is a known performance slowdown problem."

Since when does tea timer use 100% cpu? Since when is this a "known perfomance slowdown problem" ?

It would be more professional and correct to say.. it may cause a conflict with our software.

AVG is a "known performance slowdown problem"

December 21, 2011 08:29 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185258
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kwiqueq

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avgwdsvc cpu usage..

Hello,
I would like to ask you to create a dump file of avgwdsvc.exe service.
It will help us to inspect the issue.

How to make a dump :
1) extract Files from SaveDump.zip
2) Disable Identity protection via avgui !
3) run savedump.cmd with admin access rights !
4) create 2 or 3 dump files (file with .dmp extension) and upload them for analysis.

Thank you.
December 21, 2011 14:52 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185290
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will_h

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fnkdctr wrote
blame other companies. tsk tsk..

"This is a known performance slowdown problem."

Since when does tea timer use 100% cpu? Since when is this a "known perfomance slowdown problem" ?

It would be more professional and correct to say.. it may cause a conflict with our software.

AVG is a "known performance slowdown problem"

I'm not blaming other companies, I say when this feature is turned ON then there are file operation slow down because you have two "resident shield". For more information please refer to FAQ 4370
We try to figure out what is causing the 100% CPU and one of the steps is to eliminate other influences.

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December 21, 2011 21:26 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185350
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dwierda

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I know that teatimer and spybot-sd are NOT the issue since the 100% cpu issue dates from LONG before I installed those files. I may well uninstall them soon.

I will try to send you the other info as soon as possible.
December 21, 2011 21:55 Re: AVG Watchdog Service Uses 100% Of CPU In XP SP3 #185352
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dwierda

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I uploaded the Process Monitor logs to dwierda607.7z and you should have them.
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