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December 15, 2011 00:27 avgmfapx.exe Message Continues To Pop Up #184593
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simplicity35

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Hello my name is Simplicity I came home today and logged on to my laptop I noticed that my icon for my avg wasn't in my desktop bar and I got a pop up saying the below.

avgmfapx.exe has encountered a problem and needs to close. We are sorry for the inconvenience

I didn't think anything of it so I clicked off of it but a few minutes later it came back up. I looked up the problem in Google but I'm not getting much head way with that so I tried to uninstall it but the error keeps popping back up and not letting me uninstall it. I am very careful with my laptop there have been times when I went to an wrong site and had to figure out how to get viruses off so I don't understand what happened here because I rarely go on here.

My nephew used it on yesterday but he says that he only did research and I'm still not sure if this is a virus or not but can you please give me some answers. I am able to get on the internet but when I go onto the avg interface it does say that I don't have virus protection and I don't understand why that is. I've attached the screen shots of the problem.

Thanks a bunch,

Simplicity laughing
December 15, 2011 01:09 Re: avgmfapx.exe Message Continues To Pop Up #184598
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titho

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avgmfapx.exe error..

Hi Simplicity - Have exactly the same message appearing on my AVG protection - hope it is not major problems...only occurred in the last 24 hours - titho frowning
December 15, 2011 07:05 Re: avgmfapx.exe Message Continues To Pop Up #184611
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will_h

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Hi simplicity35,

Please provide us with all data mentioned in my post.

Thank you


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December 17, 2011 14:46 Re: avgmfapx.exe Message Continues To Pop Up #184886
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simplicity35

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Hi Will_H thanks for the response down below is the link to my files. My friend tried and tried to do different things in order to find out the problem and for a minute I thought it was resolved but when I woke up this morning it was there right in my face angry Woooo I will be glad to fix my avg cause I am really missing it...I see that others are having the problem as well can you please let me know what the problem may be because I make sure that I don't go on any sites that would hurt my baby (laptop) Here is the link below and again Thanks bunches!!!!!

https://skydrive.live.com/redir.aspx?cid=8975b357ab22934d&resid=8975B357AB22934D!501&parid=8975B357AB22934D!153&authkey=!AIMuwgvyzy-neKw

December 17, 2011 14:48 Re: avgmfapx.exe Message Continues To Pop Up #184887
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simplicity35

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simplicity35 wrote
Hi Will_H thanks for the response down below is the link to my files. My friend tried and tried to do different things in order to find out the problem and for a minute I thought it was resolved but when I woke up this morning it was there right in my face angry Woooo I will be glad to fix my avg cause I am really missing it...I see that others are having the problem as well can you please let me know what the problem may be because I make sure that I don't go on any sites that would hurt my baby (laptop) Here is the link below and again Thanks bunches!!!!!

https://skydrive.live.com/redir.aspx?cid=8975b357ab22934d&resid=8975B357AB22934D!501&parid=8975B357AB22934D!153&authkey=!AIMuwgvyzy-neKw

Oh by the way when I went into the file I notice that it has avg9 and when I did the new free version I put on avg12..I'm not sure if that has something to do with it or not but take a look see for me thanks again ....Simplicity
December 17, 2011 15:20 Re: avgmfapx.exe Message Continues To Pop Up #184895
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will_h

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Hi simplicity35,

Thank you for the logs, but I need dumps (if present) and MSinfo output.


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December 17, 2011 17:09 Re: avgmfapx.exe Message Continues To Pop Up #184908
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simplicity35

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Hi I there are no dump files in their unless they are hidden...also I'm not sure what the MSinfo output is could you please let me know so I can try to get that to you. I see that there is an avg2012 and avg9 here as well but I went to both of the Dump folders and it's empty.

Thanks,

Simplicity
December 17, 2011 19:19 Re: avgmfapx.exe Message Continues To Pop Up #184914
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will_h

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Hi simplicity35,

see How to create MSinfo output.

Please pack the output in an archive (zip file) and provide us with it.

Thank you


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December 18, 2011 11:32 Re: avgmfapx.exe Message Continues To Pop Up #184943
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will_h

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Hi simplicity35,

I don't know if this causes the issue, but you have installed and running Microsoft Security Essentials. Please remove / uninstall it. For more information please refer to this FAQ 4370.


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