Folder AVG Forums » Other AVG products » Family Safety » inetctrl.exe Pegging CPU
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November 26, 2011 02:23 inetctrl.exe Pegging CPU #182422
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digger69

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On one of my 3 windows 7 machines w/ AVG Family Safety, I have an issue where inetctrl.exe will peg the CPU for 30-60s, always when navigating amazon's website. I have been back and forth w/ support. Per support I have I have run stinger, gmer, autoruns, malwarebytes, and norton scans - all clean. They then told me it was a conflict w/ Norton and to uninstall it. Um, the other 2 machines have Norton and AVG and run fine. The last response from support was "This service is not part of AVG Family Safety. The publisher of this file is BSecure." This is the second time I have been told by AVG support that inetctrl.exe is BSecure's file, not AVGs and to contact them for support.

PC Mag and AVG support confirm inetctrl.exe *is* part of family safety (bsecure licensed):
http://www.pcmag.com/article2/0,2817,2383588,00.asp
http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=181519#post_181519

:angry:

November 26, 2011 19:03 Re: inetctrl.exe Pegging CPU #182502
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BIG AL 43

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@ digger69

In conjunction with AVG Tech Support the AVG Team are also now monitoring this new 'paid for' section of the new forum so someone should spot your posting! They may enter the forum @ anytime but perhaps not over the weekend. It may well be Monday morning. Look out for the AVG logo avatar! The AVG Team are based @ Brno in the Czech Rep but please bear in mind it's now Saturday evening there (Czech Rep time 20:03). Also have a look @ this Announcement post link How To Ask For Help In AVG Forum Extract.... Please be patient as AVG employees are available in CET working hours and you may not get an answer immediately.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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November 28, 2011 13:25 Re: inetctrl.exe Pegging CPU #182686
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nemethste

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Hello digger69

We sincerely apologize for misinformation provided by our Technical Support. Inetctrl.exe is part of Family Safety and is responsible for Internet filtering.

I escalated this issue to our product specialist. You should be soon contacted by him again.

Thank you
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December 3, 2011 18:48 Re: inetctrl.exe Pegging CPU #183349
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digger69

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nemethste wrote
Hello digger69

I escalated this issue to our product specialist. You should be soon contacted by him again.

I still have not heard from support :surprised:
December 14, 2011 03:07 Re: inetctrl.exe Pegging CPU #184470
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digger69

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still...

10 days since last bump - still no word from support.

boo.
December 14, 2011 08:47 Re: inetctrl.exe Pegging CPU #184488
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Dusan Obert

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Hello digger69,

We have escalated this issue to Family Safety developers.
Unfortunately, we do not have more information available at the moment.

Thank you for your patience.
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December 15, 2011 09:19 Re: inetctrl.exe Pegging CPU #184618
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nemethste

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Hello digger69,

Our AVG Family Safety developers did a little more research that could be causing the problem with the Internet Explorer and Firefox browsers pertaining to amazon.

Please confirm which Add-ons are loaded in your browser?

Also please make sure whether you are running the latest versions of the Flash and Java Runtime Environment add-ons.

For example, if you select Add-ons" from the Firefox menu to view the current plug-ins and check for updates, there maybe some add-ons or plugins that are outdated.

Troubleshooting Extensions

Firefox extensions can also cause high CPU usage, and you can run Firefox with extensions disabled to see if the issue is resolved. Select "Help" from the Firefox menu, and choose "Restart with Add-ons Disabled" from the sub-menu. You can also try disabling the extensions one by one
from the Add-ons Manager (choose "Add-ons" from the Firefox menu to find it) and switching back to the default Firefox theme (visit the "Appearance" tab in the Add-ons Manager) to see if either of these steps solve the problem.

If you are using Internet Explorer try these steps:

Caches and Cookies

A glut of cache data and/or Web browser cookies could cause a sudden spike in CPU usage when you open IE8. Try clearing your cache and deleting your cookies and see if that reduces the strain on your CPU.

Scrolling

Smooth scrolling could be a major CPU hog. To disable it, go to Tools >Internet Options > Advanced, and uncheck the Smooth Scrolling box.

Tabs

If you have multiple tabs and/or windows open in IE, this may also be putting massive strains on your CPU. Close all windows/tabs you are not actively being used.

Another thing that could cause it is hardware acceleration implemented by your graphic card. Please see if the acceleration is turned off.

Also please confirm if you are not running browser in windows XP compatibility mode, if so disable it.

Go to the windows C:\ Windows\ Prefetch folder on your hard drive and delete all files beginning with Firefox and internet explorer to see if this resolves the issue.

Is this issue occurring when you are using another browser?

Please let us know if you need further assistance. Also if none of these steps will help to resolve the issue, please provide us with Msinfo32 output.

Thank you
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December 17, 2011 00:44 Re: inetctrl.exe Pegging CPU #184853
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digger69

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You can close this ticket - the SATA hard drive on that machine just died. I'll be rebuilding the machine. I'm hopeful I won't have this issue then - again, my other windows 7 machines are just fine w/ avg. Very curious that it was only with amazon...

Time to focus on the many things to be thankful for. :smile:

January 4, 2012 17:21 Re: inetctrl.exe Pegging CPU #186568
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digger69

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inetctrl.exe pegging cpu again..

It's me again...

http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=182422

Dropped a new HD in my computer, reinstalled Windows and the first thing I did was install Norton (via Comcast), then windows update to get all patches, then AVG family safety. Opened IE 9 (after updates) and logged into Amazon and within a minute the inetctrl.exe pegging issue issue is occurring.

this is nuts. Can no one in dev/support reproduce this?
January 5, 2012 08:32 Re: inetctrl.exe Pegging CPU #186636
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nemethste

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Hello digger69,

Please confirm whether one of the offered solutions mentioned in my post above will help to resolve the issue.

Also please induce the issue again and provide us with Msinfo output for further analysis.

Thank you.
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