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Folder AVG Forums » AVG Free » AVG 2012 Free Edition » AVG Update » Help: Can't Update; Says "Update Failed General Error"
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November 21, 2011 09:39 Help: Can't Update; Says "Update Failed General Error" #181782
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Asmit5

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Join Date: 21.11.2011
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I need help. I'm not a tech person; I'm just a regular user.

I tried to update my AVG Free 2012. Last update shows as 09/27/11. The results, though, were a warning saying "Update Failed," followed by "General Error."

What caused this? How do I fix it?

Thank you.
November 22, 2011 12:48 Re: Help: Can't Update; Says "Update Failed General Error" #181948
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BIG AL 43

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@ Asmit5

To allow us analyze the issue, please provide us with update log files and MSinfo output.

AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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April 5, 2012 04:05 Re: Help: Can't Update; Says "Update Failed General Error" #196802
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deep2999

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When i try to update the definitions i am getting the Update Failed : General error. I did all the things which are instructed in the other thread like manual update, repair still same error. Please see the attached log file and let me know what is the error. I have latest AVG 2012 march 23 edition.
log.zip
April 5, 2012 06:39 Re: Help: Can't Update; Says "Update Failed General Error" #196804
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Pokornyz

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Hello deep2999,

In order to analyze your issue please provide us with Msinfo output and GMER scan results.

Thank you


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April 6, 2012 03:11 Re: Help: Can't Update; Says "Update Failed General Error" #196918
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deep2999

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Attaching the request info as zip file
msinforootkit.zip
April 6, 2012 08:28 Re: Help: Can't Update; Says "Update Failed General Error" #196930
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ondraploteny

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Hello deep2999,

Analysis of provided information didn't show exact culprit of failed AVG update. I would like to ask you to follow the next steps to uninstall probably unneeded applications, which could be in conflict (influence AVG behavior), and make additional clean up:

1) Recommended applications to be uninstalled, if not used:

Google Toolbar
Live Toolbar
StartNow Toolbar

2) Applications, which could be uninstalled, if not used:

ThinkVantage® Client Security Solution
Yahoo Messenger/Companions

3) Clean-up your computer according to this How-To article

4) Completely reinstall AVG on your computer (make sure all mentioned remained AVG folders are removed)

What is the current situation?

Thank you


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April 7, 2012 20:01 Re: Help: Can't Update; Says "Update Failed General Error" #197062
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deep2999

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Did all the things instructed but did not solve.

I did go to regedit deleted all the keys related to the AVG. Especially the update files which are stored.

Then got the previous version of the AVG 2011 installed it. Then updated to the 2012. It worked.

One more thing after regedit update the root certificates. But nothing got updated.

Right now its good for me AVG is working as expected.
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