Folder AVG Forums » Other topics » How-Tos » How To Gather AVG Security Toolbar Log Files
November 9, 2011 12:42 How To Gather AVG Security Toolbar Log Files #180282
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jirka82

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Join Date: 19.6.2009
Posts: 3892
How To gather AVG Security Toolbar log files:

Automatically:
1. Download and install the 7-Zip a file archiver.
2. Download attached archive AVG_TB_Log.zip and extract it.
3. Run extracted AVG_TB_Log.bat file (if you are using Windows Vista/7/8 right-click the file and select Run as administrator option).
4. The Welcome screen will be displayed.
5. To Get all data type in the number 3, press Enter and follow displayed instructions .
6. Go to your desktop and find the BugData.7z file, rename it to YOUR_NICKNAME_TB.7z.
7. Upload it to our FTP server or to your favorite online storage service.
8. Provide us with the file name or link.

Manually:
1. Press the Windows logo key and R simultaneously.
2. Type %temp% and click OK.
3. Find the toolbar_log.txt file in the newly opened window.
4. Copy the file to your Desktop and rename it to toolbar_log_user.txt.
5. Navigate to the C:\Windows\Temp\ folder.
6. Find the toolbar_log.txt file located in this folder and copy it to your Desktop.
7. Provide forum moderators with both the files.