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October 27, 2011 15:18 Uninstall & Reinstall-MSI Action Failed #178715
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Cushion

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Join Date: 27.10.2011
Posts: 3
I want to update to 2012. I went into our 2011 Free and clicked upgrade to 2012 and it gave me an initialization error 0xE001003E. So then I went onto AVG's website to download the 2012 version and it told me the MSI action failed, error code 0xC0070643. I tried to uninstall the 2011 Free from the computer and it tells me the AVG Software Installer was not installed and error code 0xE001D02B. Then I try the AVG Remover from the website and it does nothing after I restarted the computer.
October 27, 2011 15:47 Re: Uninstall & Reinstall-MSI Action Failed #178723
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Cushion

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Join Date: 27.10.2011
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And now AVG 2011 Free isnt working at all, there are no active components and it wont scan the computer. I think the computer already had a virus but now its serious!
October 29, 2011 18:02 Re: Uninstall & Reinstall-MSI Action Failed #178949
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will_h

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Join Date: 2.8.2010
Posts: 1891
Hello Cushion,

Please provide us with MSinfo32 output:
- Click on the "Start" button.
- Choose the "Run" option.
- Please type the "msinfo32" (without quotes) command to the command line and confirm by clicking on the "OK" button (or press Enter).
- After the tool is launched, please choose the "File" menu and the "Save..." option.
- Choose a name.

Please pack the output in an archive (zip file) and provide us with it.

Thank you


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