Folder AVG Forums » Other topics » Registration and License issues » [SOLVED] Never Received License
October 25, 2011 02:38 [SOLVED] Never Received License #178325
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crawlinman

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Join Date: 25.10.2011
Posts: 3
On the 21st I paid for AVG Internet Security 2012 with a 1 year license. I shortly thereafter received an email with my order number and payment confirmation. On the email there was also this message

"We are currently generating your license number. We will resend this email with your new license number soon. Thank you for your patience."

I checked and my money has already been received by AVG. Well today the is the 24th and I still have not received my license, I can not install this software without it.

I have tried using the online chat feature through tech support. After waiting an hour and a half a I finally had my turn with a rep. He told me that he saw my order but did not see a license number in it. He then told me that this had to be escalated to a higher department and gave me a claim number and told me they would email me what to do. I have yet to be emailed from there either.

All I want is my license number so I can install my antivirus and be able to use my computer again. Any suggestions? I have waited almost 4 days already for 1 email and almost 12 hours for another. I am not trying to be disrespectful but I can not believe it is this complicated to get a license number by email.
October 25, 2011 10:34 Re: Never Received License #178341
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BIG AL 43

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Join Date: 18.6.2009
Posts: 23803
@ crawlinman

In conjunction with AVG Tech Support the AVG Team are also now monitoring this new 'paid for' section of the new forum so someone should spot your posting! They may enter the forum @ anytime. Look out for the AVG logo avatar! The AVG Team are based @ Brno in the Czech Rep..


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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October 25, 2011 11:02 Re: Never Received License #178350
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ondrejm

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Join Date: 22.7.2011
Posts: 38
Hello,

Could you please provide the case number (it should be in format AVG#000XXXXXX) that our colleague have provided to check status of this issue.

Thank you.
October 25, 2011 14:56 Re: Never Received License #178380
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crawlinman

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Join Date: 25.10.2011
Posts: 3
Case number..

I would be delighted to if it helps get me my license number.

AVG#0003944926
October 26, 2011 06:21 Re: Never Received License #178469
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ondraploteny

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Join Date: 27.3.2009
Posts: 6996
Hello crawlinman,

situation discussed and urged by our main sales adviser. You should receive your paid license number soon (in 24 hours).

Please accept our apologies for any inconveniences caused by this situation.

Thank you
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October 26, 2011 14:44 Re: Never Received License #178536
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crawlinman

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Join Date: 25.10.2011
Posts: 3
Resolved Thank you..

I have received my paid license number and thank you for the assistance. My software is now installed and running. Thank you for fixing my issue so quickly.
October 26, 2011 15:14 Re: Never Received License #178539
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BIG AL 43

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Posts: 23803
OK crawlinman, No probs.. Pleased to see that you appear to be now sorted. Thanks for returning to the forum & posting.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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