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October 4, 2011 12:03 [SOLVED] Error Sending Email #175346
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hamster2

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Join Date: 28.10.2009
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Still can not scan outgoing emails with AVG 2012. Receive error message and email remains unsent. Same problem as with AVG 2011. No problem if emails are not scanned.
Error Message:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'Fw: Today's Headlines: Foreign Aid Set to Take a Hit in U.S. Budget Crisis', Account: '*****@bellsouth.net', Server: '127.0.0.1', Protocol: SMTP, Port: 5200, Secure(SSL): No, Error Number: 0x800CCC0F

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EDIT by jirka82: Mailbox hidden.
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October 5, 2011 07:46 Re: Error Sending Email #175431
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jirka82

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Hello hamster2,

please be informed we were not able to induce this behavior in our testing environment. Developers do have all needed diagnostic data at the moment. AVG e-mail scanner implementation is going to be changed in one of the following AVG cumulative program updates.
Disabling the outgoing e-mail scanning is the only workaround for this issue.

Thank you for your patience.

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October 25, 2011 19:32 Re: Error Sending Email #178417
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hamster2

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Downloaded Small Update 2 Beta. Problem remains.
February 25, 2012 21:12 Re: Error Sending Email #191834
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hamster2

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Latest:
Now outgoing email can be scanned and will be sent with no error if not certified. If certification is used, then original problem remains.
February 27, 2012 14:40 Re: Error Sending Email #193784
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will_h

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hamster2 wrote
Latest:
Now outgoing email can be scanned and will be sent with no error if not certified. If certification is used, then original problem remains.

Hi hamster2,

please provide us with you e-mail scanner configuration to prepare special logging utility.

Thank you

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February 28, 2012 14:36 Re: Error Sending Email #193935
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hamster2

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At your request see attached screen shots of E-mail scanner, servers pop3 and smtp
February 28, 2012 14:43 Re: Error Sending Email #193937
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hamster2

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I'm repeating this because I think there may have been an error with my previous post. Attached are screen shots "E-mail scanner" - "pop 3 and SMTP" servers.
E-mail scanner.jpgpop 3.jpgsmtp.jpg
March 1, 2012 18:30 Re: Error Sending Email #194214
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Dusan Obert

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Hello hamster2,

Our developer prepared a special debug logging utility.

Please proceed as follows:

- Navigate to AVG program folder:
C:\Program Files\AVG\AVG2012

- Rename file avgnsx.exe to avgnsx.old
- Download and extract files in attached avgnsx.zip archive to AVG program folder.
- Restart your computer and induce the issue.

- Gather all mail files from this directory:
C:\Documents and Settings\All Users\Application Data\avg2012\EMC
Files should look like mail_[number]_[text].eml

- Gather all log files from this directory:
C:\Documents and Settings\All Users\Application Data\avg2012\log
Files should look like avgns_[text]_post.pcap

- Delete avgnsx.exe files present in AVG folder and rename previously renamed avgnsx.old back to avgnsx.exe
- Rename extracted avgnlogx.dll to avgnlogx.old
- Restart your computer
- Delete avgnlog.old

Afterwards, provide us with all gathered files, upload them to our FTP server as described in How To Provide Forum Moderators With Files.

Thank you
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March 4, 2012 19:17 Re: Error Sending Email #194624
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hamster2

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Renamed avgnsx to avgnsx.old. Downloaded avgnsx.zip archive and extracted files. Set AVG to scan outgoing emails and to add certification and attempted to induce error. Now emails are sent without error, but certification is not added. Tried this with the new files in AVG directory and in AVG/AVG2012 directory. Same result in both cases. Will delete new avgsnx and dll and return avgnsx to the way it was and see what happens.
Steve

EDIT.. Deleted new files and returned avgnsx.old to original avgnsx and restarted computer. Problem has returned when certification is turned on.
Steve
March 5, 2012 12:17 Re: Error Sending Email #194654
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Pokornyz

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Hello hamster2,

Unfortunately provided data didn't contain useful information.

You should be contacted by our support agent and he should offer you help.

Thank you
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