I see AVG LiveKive (Not Responding) all the time when trying to enter my backup directories. I see no reason for this, but it occurs all the time and it is driving me insane!

When I try to open one of my local drives to drill down and find the directories I want to backup, it will take literally minutes for the program to finally show me the contents of that drive. When I want to expand one of the subdirectories so I can select it for my backup, it takes another long period of time for it to expand. It takes literally between 3 and 10 minutes for each one!!!

What is wrong with this? No other program takes this long to browse my local drives! I even went into the preferences and checked the setting to disable disk space calculations, but that seemed to do nothing at all.

I have just installed the latest version that just came out (10802), however this problem also occurred with the last version. In fact, it happened right from the very first time I started using LiveKive, and was an initial turnoff for me. I mean, if the devs cannot program this right, can I trust them to program the uploading process as streamlined as possible?

Incidentally, I installed this latest version in an attempt to determine whether the huge amount of C: drive usage bug has been solved. However, I cannot even get the program to a point where I can select a directory that is two levels deep into my G: drive so I can test it!!! That does not bode well...

Thanks for any and all help.
Swift

@ SwiftAVG

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AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan

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How-To Articles | FAQ | Free Support

Hello SwiftAVG,

In order to analyze your situation please provide us with Msinfo output.

Thank you
___________________AVG TeamHow-To articles | FAQ | Free Support

Hi and thanks for responding. Sorry I didn't get back to you earlier, but I just got back in town yesterday and hadn't checked my messages.

Listen, I could go through the process of getting you my information (and I understand that you need it to help troubleshoot), but I just don't have the desire to do it sorry. I have decided not to go with LiveKive, at least not at this time. This means that I no longer have to worry about the slowness when entering backup directories, or the huge amount of space taken up on the C Drive anymore! That's a huge relief for me because I was having trouble justifying the yearly subscription purchase with those annoyances. Now that I've decided not to go with you, I don't have to worry about them anymore!

So, I think this particular problem I had could have been caused by my box being out of RAM and using swap space (though I had the same problem on my home computer too)... either way, no one else has replied that they have this problem, and I am not going with this software anymore, so you shouldn't have to spend any more time looking into it.

Thank you for responding though - your customer service does not seem to be lacking in any way at all, which is great!

Swift