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September 17, 2011 04:21 Connection Encrypted #173206
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Christopher Lomas

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Join Date: 17.9.2011
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I'm running Thunderbird 6.0.2. When I search for new mail I get the message.E-mail scanner is not able to scan messages because connection is encrypted. Since this is my first time with Thunderbird, I don't remember turning on any encryption program.
September 17, 2011 11:48 Re: Connection Encrypted #173229
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BIG AL 43

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@ Christopher Lomas

Have a look @ Weekly Overview: 38/2011(Scroll Down).. AVG Thunderbird e-mail scanner plugin incompatible with Thunderbird 6.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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September 19, 2011 07:57 Re: Connection Encrypted #173444
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will_h

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Christopher Lomas wrote
I'm running Thunderbird 6.0.2. When I search for new mail I get the message.E-mail scanner is not able to scan messages because connection is encrypted. Since this is my first time with Thunderbird, I don't remember turning on any encryption program.

Hi Christopher,

I think you have installed AVG Personal e-mail scanner and Thunderbird add-on as well. You can check it with FAQ 4384.
The AVG Personal e-mail scanner detect encrypted connection when you are using such connection. Please see in your e-mail account settings -> Server settings -> Security settings -> Connection security.

You can turn off that message when you remove AVG Personal e-mail scanner component from your installation.

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September 19, 2011 11:43 Re: Connection Encrypted #173473
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-Mr_B-

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will_h wrote
You can turn off that message when you remove AVG Personal e-mail scanner component from your installation.

Um, is this the only "fix" ? I know what email account(s) that cause it over here, but i also know i got a few more accounts that aren't, um, misbehaving, and can (should be?) be scanned. My Thunderbird polls 9 accounts for mail, seeing the message about encrypted emails gets old, fast.
B!
September 20, 2011 11:25 Re: Connection Encrypted #173615
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Dusan Obert

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Hello -Mr_B-,

Since Thunderbird addon is not working at the moment, only option is to use Personal e-mail scanner.
If you are using encrypted connection, it is necessary to configure both your email account and AVG as described in our FAQ 4387.

Thank you
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September 21, 2011 22:00 Re: Connection Encrypted #173792
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ali victor

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:thinking:
September 26, 2011 06:03 Re: Connection Encrypted #174196
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sandmarc

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Join Date: 26.9.2011
Posts: 13
I've been messing with this all day and support just kept telling me it was installing a new version over a new so I've reinstalled multiple times.

So, if it has something to do with my mail program which is Eudora, what can I do to fix it? Everything ran fine until 2012. :smile:
September 26, 2011 09:42 Re: Connection Encrypted #174212
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will_h

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Hi sandmarc,

That message is only informational for user, that his e-mails are not scanned. Probably one of you connection to e-mail server is encrypted (using STARTTLS command).
To check that you have correct settings please provide us screenshots of your e-mail client settings.

Thank you
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September 26, 2011 15:31 Re: Connection Encrypted #174253
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sandmarc

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I will be happy to send you screen shots but of which screen? I don't see anything in my set ups relating to virus scanners.

What did they do different to 2012 that wasn't in 2011 which had worked perfectly.

EDIT.. I also noticed on my AVG setup that it uses Personal email scanner already
September 26, 2011 20:35 Re: Connection Encrypted #174313
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BIG AL 43

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sandmarc wrote
I will be happy to send you screen shots but of which screen?

Have a look @ this link How To Provide Moderators With Screenshots Of The E-mail Scanner Configuration.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
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