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December 25, 2010 19:47 0xC0070643 - General Internal Error - MSI Engine: Failed To Install The Product #139761
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tuang25

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Join Date: 25.12.2010
Posts: 3
Windows version: XP
AVG version and virus db version: 2011
Other antivirus software installed / previously uninstalled: NOD32
Other protection software installed: -
The exact error message you are getting: 0xC0070643 - General internal error - MSI Engine: Failed to install the product
December 25, 2010 22:55 Re: 0xC0070643 - General Internal Error - MSI Engine: Failed To Install The Product #139789
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BIG AL 43

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Join Date: 19.6.2014
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Other antivirus software installed / previously uninstalled: NOD32

When you uninstalled did you download & run the NOD32 total removal tool?.... The normal methods that Windows uses to uninstall programs with seldom work well enough for antivirus programs which means that there are leftovers that can later affect a system if these are left behind without properly cleaning these up. Usually issues do not show up until long after the uninstallation was first done, sometimes it's even years later. The companies that make the antivirus programs have known of this issue for a long time which is why most also have created uninstall/cleanup utilities to address this problem.

We have links to many of these utils listed in this Announcement post Before Installing AVG Free Edition. Please run the proper uninstall/cleanup utility for the antivirus that you had installed previously on your computer to ensure that you have no issues or to address issues you may now be experiencing.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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December 26, 2010 07:10 0xC0070643 - General Internal Error - MSI Engine: Failed To Install The Product #139811
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tuang25

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Join Date: 25.12.2010
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I did try that. But the error still appears during AVG 2011 installation. Is there any other info you may require in solving this issue?
December 27, 2010 13:13 Re: 0xC0070643 - General Internal Error - MSI Engine: Failed To Install The Product #140059
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ondraploteny

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Join Date: 27.3.2009
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Hello tuang25,

provided installation log is cut off (corrupted) and no useful information is stored in. Are there any other AVG installation logs?

What is the exact error you are getting - please attach a screenshot.

Thank you for your cooperation.
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June 16, 2011 09:39 Re: 0xC0070643 - General Internal Error - MSI Engine: Failed To Install The Product #167215
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xjetx

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Join Date: 16.6.2011
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i got mine fixed..

try to end all processes related to any previous avg installation..use task manager to view if there's any avg processes..i got mine solved using these method..hope these help.. ty