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January 5, 2011 04:42 AVG 2011 Wont Scan #142553
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Lee1962

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Join Date: 5.1.2011
Posts: 1
I hit the scan button and nothing happens ,,schedule scan wont work either , any help will be appreciated
January 5, 2011 10:55 Re: AVG 2011 Wont Scan #142585
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will_h

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Join Date: 2.8.2010
Posts: 1891
Hello Lee1962,

Please provide us with MSinfo32 output:
- Click on the "Start" button.
- Choose the "Run" option.
- Please type the "msinfo32" (without quotes) command to the command line and confirm by clicking on the "OK" button (or press Enter).
- After the tool is launched, please choose the "File" menu and the "Save..." option.
- Choose a name.

Please pack the output in an archive (zip file) and provide us with it.

Thank you

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March 14, 2011 19:49 Re: AVG 2011 Wont Scan #152981
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KitaK

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Join Date: 14.3.2011
Posts: 1
AVG has no active components nor will it update..

I'm currently experiencing the same problem as well as my AVG tab telling me I have no active components.
March 15, 2011 02:05 Re: AVG 2011 Wont Scan #153005
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dgeek

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Join Date: 15.3.2011
Posts: 3
possible conflict with ZoneAlarm toolbar..

There is known conflict between AVG 2011 and ZoneAlarm toolbar (search forum for ZoneAlarm toolbar to see what other havoc it can cause).

This may not be your problem but if you have ZoneAlarm toolbar, un-install using windows add/remove programs (no need to un-install the firewall). Then try scanning again.

Worked for me (after I had spent 4 hours on the support phone un-installing, re-installing, removing using AVG removal tool, diagnostics ...)

UPDATE: After doing more research, I discovered that latest version of ZoneAlarm 9.2.102.000
specifically refers to a conflict with AVG 2011, so you might want to install latest ZoneAlarm instead of un-installing toolbar.
March 15, 2011 19:13 Re: AVG 2011 Wont Scan #153147
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dusano123

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Join Date: 30.9.2009
Posts: 3566
Hello KitaK,

It is possible that your computer is infected.

Please try to scan your computer with AVG Rescue CD.

Afterwards attempt to fully reinstall AVG.
Then update your AVG and check if it is possible to perform full system scan. If yes let it finish.

Should the issue persist, provide us with both GMER outputs and with Autoruns tool output (as compressed .arn file).

Thanks
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