cobaltcanarycherry wrote
I scan hourly, Eastern time
Are you actually using the AVG Free Edition or the AVG Pro (paid for) version?.... If it's the latter....
The forum is actually only for the
AVG Free Edition... the help is only from other AVG Free users (and when available AVG employees). Any questions concerning the Pro either Trial or Paid for version should be directed at AVG's Tech or Sales support, who have enough tools to help you with this situation, on the main website
http://www.avg.com/ww-en/support-existing or
http://www.avg.com/ww-en/support-sales.
Standard info. for the items in the Virus Vault... leave them there for a little while to ensure that your system is working ok... then you can empty the vault at that time. If something is going wrong... then that info. may be helpful in finding a resolution such as possibly replacing a file that may have gotten infected etc.. It won't matter if you just leave the files in the vault, just don't leave them there long so you can reclaim the space they currently take up. As to how long... will depend on how much you use the computer.. if its often... usually a week will be more than long enough.
'Empty' is for all the files in the vault. 'Delete' allows you highlight & select individual files in the vault.... Either way they are gone completely!....
Also have a look @ Knowledge Base #2432
http://free.avg.com/ww-en/kb.num-2432#kb_2432.
If that doesn't help & you are actually using AVG Free....
Please provide us more information about your system so that we may have it to base our suggestions on, see
What information should I include?.
AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
