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February 15, 2012 10:30 Update Failed General Error.. Resident Shield Not Active #190670
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BusyDee

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Join Date: 13.11.2009
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Hi all

I am trying to solve AVG error on friends lappy and her problem is that Resident Shield is not active. It has Windows 7 Home Premium 64 bit. ZoneAlarm Free is installed see snip. AVG is showing two updates to download

Definitions update 5.8mb
Program update 11.9mb

Updating both of these gives Update Failed General error.

Can anyone assist please?

BD
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February 15, 2012 10:33 Re: Update Failed General Error.. Resident Shield Not Active #190671
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BusyDee

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Additional Screen Capture..

One more screen capture

BD
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February 15, 2012 13:31 Re: Update Failed General Error.. Resident Shield Not Active #190691
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BIG AL 43

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@ BusyDee

Please provide all AVG logs and Msinfo output for further analysis of this issue.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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February 15, 2012 14:12 Re: Update Failed General Error.. Resident Shield Not Active #190696
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nemethste

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Hello BusyDee,

There may be some conflicts with Zone Alarm firewall or one of its components settings. Please temporarily un-install Zone Alarm and see whether issue persists.

Thank you.
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February 15, 2012 15:39 Re: Update Failed General Error.. Resident Shield Not Active #190703
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BusyDee

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BIG AL 43 wrote
@ BusyDee

Please provide all AVG logs and Msinfo output for further analysis of this issue.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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Thank you, I will do that.

BD
February 15, 2012 15:40 Re: Update Failed General Error.. Resident Shield Not Active #190704
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BusyDee

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nemethste wrote
Hello BusyDee,

There may be some conflicts with Zone Alarm firewall or one of its components settings. Please temporarily un-install Zone Alarm and see whether issue persists.

Thank you.
___________________AVG TeamHow-To articles | FAQ | Free SupportWe Protect Us

Thank you for your reply, that had been tried but problem still persists.

BD
February 15, 2012 16:32 Re: Update Failed General Error.. Resident Shield Not Active #190707
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BusyDee

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Run..

Hi

I get this window when run is extracted.

BD
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February 15, 2012 17:10 Re: Update Failed General Error.. Resident Shield Not Active #190714
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Dusan Obert

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Hello BusyDee,

Please confirm execution of the utility by clicking on "Run" button.

Thank you
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February 15, 2012 19:29 Re: Update Failed General Error.. Resident Shield Not Active #190739
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BusyDee

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BusyDee wrote
BIG AL 43 wrote
@ BusyDee

Please provide all AVG logs and Msinfo output for further analysis of this issue.


AVG Free Volunteer ModeratorAVG Free Forum member since - Nov. 27, 2004My total posts on the Old AVG Free Forum - 27,063
Alan
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Thank you, I will do that.

BD

Hi Al

Sorry I am really struggling with getting you the info, I have copied the log file and it is next to it named log copy.

I also got this

C:\USERS\FRED\APPDATA\local\temp\AVGDIGEX\AVGDIAGEX28264

but I cant see this now, nor can I search for it.

Can I not uninstall AVG and download it from scratch again?

BD
February 15, 2012 20:24 Re: Update Failed General Error.. Resident Shield Not Active #190748
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Dusan Obert

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Hello BusyDee,

Yes, you can proceed with all steps described in full reinstallation instructions.

If the issue persists afterwards, please try to provide us with requested outputs again.

Thank you
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