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March 7, 2011 15:16 Why Is AVG Inactive? #151577
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goldcutter22

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Join Date: 7.3.2011
Posts: 1
I downloaded AVG 9.0 for Mac (free version) last week. I am running Mac OS 10.6.6 on an MacPro laptop, duel core intel. Everything was great, no problems, updated yesterday as scheduled. This morning, AVG is showing that the entire system is inactive, with an exclamation mark showing on the Search Shield, and the Surf Shield and Updater are inactive with red x's. I have gone into my preferences and everything is showing that it's all turned on. I manually ran the updater, but it does show it ran successfully yesterday, and that it is up to date. I have quit AVG, and then restarted it. It comes up green, but quickly reverts to the YOU ARE NOT PROTECTED. How can I get this up and running again? goldcutter22
March 8, 2011 11:03 Re: Why Is AVG Inactive? #151715
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jirka82

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Join Date: 19.6.2009
Posts: 3892
Hello goldcutter22,

please provide us with all files from:

/opt/avg/avg9/cfg
/opt/avg/avg9/log


- We recommend compressing them to reduce their size.

Also, please provide us with outputs of the following two commands (launched in console):

ps ax | grep -i avg

avgctl --stat-all

Thank you.

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