July 3, 2009 06:35 Common Installation Issues #3161
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ondraploteny

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Join Date: 27.3.2009
Posts: 6996
Hi, some steps to solve common installation issues:

Please always use latest AVG full installation file.
Please check also your registry for possible corruption by some infection according to this post.



.1.
Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

Or: Error: Action failed for registry key HKLM\SOFTWARE\Classes\AvgDiagFile\DefaultIcon: creating registry value...


=> Error 0x80070005 - Access is denied.
Use “Reset_Access” utility and check all other anti-spyware solution as most probably other application (SpyBot, Spyware Terminator, …) has blocked the access during installation



.2.
Local machine: installation failed
Installation:
Error: Action failed for file avgmfx86.sys: starting service....
Error 0x80070002

For 64bit OS: Error: Action failed for file avgmfx64.sys: starting service....


=> Check if following file is present in your computer, don't forget hidden folders / files - if so, delete it before the installation:
C:\Windows\System32\drivers\avgmfx86.sys
For 64bit OS: C:\Windows\System32\drivers\avgmfx64.sys

- The same with following registry entry (Start -> Run... -> type "regedit" without quotes -> enter):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AvgMfx86
For 64bit OS: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AvgMfx64

- If both exist and were removed, restart computer.



.3.
Local machine: installation failed
Installation:
Error: Action failed for file avgwdsvc.exe: starting service....
Error 0x800736b1


=> This error code, when is related with avgwdsvc.exe, is caused by the same issue described at FAQ 1623 - Message "Application failed to start"



.4.
Local machine: installation failed
Initialization:
Error: Connecting to item registry root HKCU (<some_name>) failed.
Error 0x80070005


=> Please run AVG full installation file with this parameter:
/IGNORE_USER <some_name>



.5.
Local machine: installation failed
Installation:
Error: Action failed for file microavi.avg: creating file....
Specified path was not found.


=> Our analysis showed some issues with installation file of AVG 8.5.374, please check your installation file or use latest AVG full installation file.



.6.
Local machine: installation failed
Installation:
Error: Action failed for file <missing_file>: creating file....
Specified file was not found.


=> This situation could happen time-to-time when using AVG download manager instead of full installation file. We are still analyzing this issue. As temporary solution please use AVG full installation file.



.7.
Local machine: installation failed
Installation:
Error: Action failed for file avgmfx86.sys: starting service....
Error 0x8007013d

For 64bit OS: Error: Action failed for file avgmfx64.sys: starting service....


=> This installation error is mostly related with active rootkit infection, please read this post about rootkit removal procedure.



.8.
Local machine: installation failed
Installation:
Error: Action failed for file avgwdsvc.exe: starting service....
Error 0x8007041d


=> This installation error is mostly related with conflict with installed (or not uninstalled properly) protection application or corrupted registry (by some infection). More information about fixing corrupted registry could be found at this post.



.9.
After successful AVG installation on Dell laptops:
avgfrw.exe - Application Error - The application failed to initialize properly (0xc0150004). Click OK to
terminate the application.

avgtray.exe - Application Error - The application failed to initialize properly (0xc0150004). Click OK to
terminate the application.


=> The problem appears to be caused by a file being referenced in the registry that is not actually installed on the system.
1. Uninstall AVG if it is still installed, then restart the computer.
2. Use the registry editor (menu Start -> Run -> enter "regedit" and confirm OK) to locate and expand the following registry key:
'HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\'

4. From the long list on the left, delete the following key:
'x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.762_none_0c178a139ee2a7ed'.

5. Restart the computer and reinstall AVG.



.10.
"This application failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem." showed after installation of AVG Free Edition running AVG User Interface (Tray) and the program does not start.

=> To resolve this situation, please read our FAQ 1623 - Message "Application failed to start"



.11.
Local Machine: installation failed
Installation:
Error: Action failed for file avgtdix.sys: starting service....
Error 0x80070014

For 64bit OS: Error: Action failed for file avgtdim.sys: starting service....


=> This issue is well described on our FAQ 1678.



.12.
Local machine: installation failed
Installation:
Error: Action failed for file blocked.gif: creating file....
Error 0xe001042c


=> Please remove AVG program folder - C:\Program Files\AVG (by default)
For 64bit OS: C:\Program Files (x86)\AVG

If could not be removed, please use “Reset_Access” utility and try again.



.13.
Installer initialization failed due to the following error:
Warning: Internal error. Dialog with id "AvgDetectedDlg" was not found in the setup.


=> This installation error could be showed during AVG Free installation by AVG Download Manager and AVG Free Standalone LinkScanner was installed before. Follow these steps:
- open menu Start -> Run -> enter "%tmp%" and confirm OK
- find folder named "AVGDownloadManager" and remove it
- run the installation through AVG Download Manager again

Else you could use AVG full installation file instead of the AVG Download Manager.



.14.
Installer initialization failed due to following error:
Error: @AvgErrorCode_0x0253 %FILE% = "C:\Program Files\AVG\AVG8"
@AvgErrorCode_0x0020


=> This installation error is mostly caused by upgrade to AVG9 and system restore back to AVG8. Side effect is impossibility to download any file. Please remove this file from AVG program folder:
"C:\Program Files\AVG\AVG8\avgoff2k.dll" (for 64bit systems "C:\Program Files (x86)\AVG\AVG8\avgoff2k.dll")
And follow AVG reinstall procedure on this threads:
- AVG 8.5
- AVG 9.0



Thanks