Hello, I need help. I have malicious software on my computer that cannot be removed. I've tried just about everything. Whatever it is, rendered my anti-virus software useless at first. I could not update, run or delete it (I still cannot remove Avast!, although it's not working). I managed to finally download AVG free antivirus & it keeps catching a hidden object.
Here is what it says: Corrupted section ntkrnlpa.exe[PAGE] rtInitializeSid0x96A, size 4 bytes
Then it says the object is hidden by a rootkit technique (malicious software), and asks if I want to remove it. I say Yes. Then it says it cannot be removed by standard user rights, do you want remove threat as power user? I say yes, then reboot. I scan again & the same exact thing happens, over & over again. I cannot delete whatever this is.
Please help. I need my computer to find work & simply do not trust what's going on in its current state
The first two members, Cindy2012 and Ninjawitch, both mentioned having installed a second Anti-Virus(AV) utility, AVAST. Then Pokornyz suggested running the Avast uninstall utility, and perform diagnostic scans if that did not help. They have not posted to confirm that removed the detected system modification (aka rootkit).
So first, have you currently or previously had other AV utilities installed? You should just have One AV at a Time to avoid interference. Even if you have already removed them, they often leave definitions and components behind. Check the AVG list for AV Removal Tools. Or check the web site of your utility for their specific removal program.